pega logo

Pegasystems is the leading provider of Business Process Management (BPM) and Customer Relationship Management (CRM) software solutions. The Pega Rules Process Commander (PRPC) is:

  • More than BPMS, a complete solution for building robust, dynamic business applications
  • One unified platform, rather than multiple products/services integrated as a whole
  • Atomic models created through a browser-based designer
  • Completely model driven which enables the development of robust and scalable applications without any code, HTML, CSS JavaScript or SQL

The Mphasis Advantage

In market environments of unprecedented change and complexity, we help businesses respond with new levels of agility. To help businesses capture fresh opportunities quickly, we deliver integrated Business Process Management solutions that include strong competencies in industry-leading BPM tools like Pega PRPC.

These are our key differentiators:

  • Cost advantage with Mphasis BPM Pega models
  • Focused PRPC competent resources providing round-the-clock support
  • Localization solutions across core business processes in US, Europe, Middle East and Africa
  • Significant expertise in supporting, implementing and upgrading BPM Pega systems across domains globally
  • Proven methodologies in executing projects on different PRPC versions

Our Pega Practice Offerings

Mphasis, a Strategic Silver Alliance Partner of Pegasystems Inc (USA), works collaboratively with Pegasystems Inc, a global leader in BPM/CRM technology to provide an ecosystem of technology, tools, frameworks, and services across major industry sectors like Banking & Capital Markets, Insurance and Enterprise customers. We engage on major Pega implementations either through Pega led or Mphasis led. Our Pega certified professionals with rich Pega competencies are driving BPM solutions for clients worldwide. We have successfully delivered over 40 projects for leading companies in the Banking and Insurance verticals. Our expertise in PEGA is supported by a well-developed eco-system that includes experienced architects, developers, testers, business analysts and process architects. We follow an incremental/iterative approach (SmartBPM Methodology) for Pega project delivery; we have also executed projects in an agile model and our delivery managers have rapid iterative development experience to implement them successfully.

Pega Project Implementation

Pega Project Implementation Process

[+] Enlarge this image

Our Pega project implementations follow high-level procedures:

  • Execute iteratively
  • Implement "as is" process first, with a "coarse" breakdown of tasks
  • Add details and process changes to each iteration
  • Design the Pega class hierarchy early in the process
  • Align to industry concepts and terminology, rather than IT imperatives.
  • Design screens early and get users to try prototypes
  • Maintain governance across iterations
  • Rather than customize, negotiate to align to Pega

Our Pega Services

Our suite of BPM Pega services offer global-best solutions for the most complex requirements of corporations spread across the world. Our BPM Pega services include:

  • Architecture Services in application framework scalability/flexibility analysis, usability analysis, effective database operations and fine-tuning of business processes
  • Consulting Services in business process modelling, architecture recommendations, transition and implementation strategies, converting business rule data into standardized rule logic or rules harvesting and risk and compliances assessments
  • Design and Development services including complete product development services at every stage of the development life cycle; a clear and open communication channel between our team and the customer ensures improved efficiency and quality
  • Maintenance Services that strengthen our customers' business agility and meet demands of ever changing business scenarios
  • Production Support Services which ensure that production environments remain stable and effective to handle upgrades and new versions of Pega PRPC
  • Upgrade Services that assist our customers in product selection, identification of the magnitude of interruption due to an upgrade and provide a better approach and solutions to minimize interruptions in application operations
  • Re-engineering Services that optimize processes which deliver cost benefits and competencies and enhance the returns prospect

Our Skill Building Process

We are committed to drive a talent hierarchy, striving to create an environment of learning and development for all our employees. We constantly assess our growing population and build our employee offerings based on their changing needs.

Mphasis Skill Building Process

[+] Enlarge this image

Our Expertise in Pega Frameworks

  • Wholesale Banking: Smart Investigate for Payments
  • Card Services: Smart Dispute, CARD Customer Process Manager
  • Capital Markets: Smart Investigate for Securities
  • Insurance: Insurance Industry Framework (IIF), Pega Claims for Insurance (PCI)
  • CRM Solutions : Customer Process Manager
  • Financial Services Foundation: New business backbone for Financial Services, SWIFTNet EBAM
  • Frameworks: Business Intelligence Exchange (BIX), Test Management Framework (TMF), Project Management Framework (PMF) and Internet Application Composer(IAC)
  • Mobile: Pega Mobile
Pega Frameworks

[+] Enlarge this image

Our Pega CoE

We have a dedicated Pega Center of Excellence (CoE) that operates within the BPM practice. This CoE defines the processes for developing POCs, add-on products, tools, new features and frameworks in PRPC.