Enhance your customer experience with cost effective
Microsoft CRM solutions

Companies value the importance of innovation and flexibility, but they face the challenge of delivering this with reduced budgets. Customer satisfaction is something that many organizations seek, but how well do organizations know their customers?
Today, business executives are demanding more relevant, timely information from their CRM solution. At the same time, sales professionals are demanding that their CRM solution be easy to use and add value to their selling efforts. Mphasis' aim is to cost-effectively help organizations improve their CRM strategy, processes and technology to enable better customer end user experience, whilst reducing TCO and improving ROI.

Mphasis in collaboration with Microsoft has launched an initiative to help organizations develop a CRM strategy that delivers a solution valuable to all areas of your business and flexible to change as your business changes, and which offers true customer value enhancement. We can work with you to analyze your current situation and identify the solution that best fits your organization.

The Mphasis Microsoft Dynamics CRM competency combines our extensive Microsoft Technology experience, and our many years of CRM functional knowledge to provide a robust global delivery capability, with trained and experienced resources in our Centers of Excellence in UK and India and our delivery centers globally. We have CRM industry experts in CME (Telco), Government, Financial Services, Retail, Manufacturing, Utilities, Life Sciences, Transportation and Logistics.

We are experienced in delivering Microsoft Dynamics CRM solutions covering case management, migrations from other CRM solutions, web based customer self-service, integration with external third party applications including mobility solutions and scheduling software. Mphasis works autonomously with HP, the largest Microsoft partner in the world with the greatest number of certified specialists, to offer you business-proven solutions and implementation expertise to reduce risk, lower costs and improve quality. HP Enterprise Services is a Microsoft Global Alliance Partner, a Gold Certified Partner, and is one of the largest Microsoft Enterprise partners to deliver Microsoft Dynamics CRM consulting and solutions in enterprise scenarios.

Consolidated CRM Practice
  • Specialized CRM experts in leading CRM products and solutions
  • Subject matter experts trained, certified and experienced in multiple CRM solutions
  • Includes Solution Architects and Designers, Programme and Project Managers, Business Architects, Analysts and Change Managers across industry domains
CRM Consulting Capability
  • Deep and wide CRM operational and strategic consulting capabilities
  • CRM technical specialists and process improvement experts
  • Multi-channel CRM and end-to-end process expertise
End-to-end Implementation Experience
  • Full life cycle delivery
  • Dedicated CRM specialist governance
  • Strong integration experience on both COTS and custom developed systems
Committed Verticals and Specialists
  • Verticals include Communications, Media & Entertainment, Government, Financial Services, Manufacturing, Retail, Transportation & Logistics, and Life Sciences
  • Specialists include CRM Technology domain leaders, Enterprise Application Integration specialists, Data Architects and BI / Analytics experts