Stay focused on your customers with SAP CRM

Companies today seek to retain their best customers and maximize the effectiveness of every customer interaction. Mphasis' SAP CRM solution enables clients to capitalize on customer insight, improve front-line efficiency, streamline critical business processes across customer touch points, and quickly adapt to changing business and customer needs.

Our SAP CRM Center of Excellence(CoE)- engages in today's challenging business environment while staying focused on your most valuable assets, your customers. We have performed multiple SAP CRM projects including consulting implementation, upgrade and deployment, and ongoing support to clients globally. Our business model encompasses several industry specific processes with functionality designed to meet the individual needs of diverse industry groups. Mphasis is a sought after and trusted partner with proven global support centers, custom development centers and global 24/7 support across industry verticals.

We have more than a decade of enriched CRM experience enabled by readily deployable subject matter experts and highly experienced functional consultants. We focus on process and domain expertise, supported by our ABAP development factory attuned to the BestShore model. We can truly help you optimize your organizational and IT performance, and maximize your business and IT success.

While maintaining a robust CRM service delivery, we have scalable capabilities around system integration using BDOC, API, BAPI, ALE IDOCS and dedicated Middleware / process integration (exchange infrastructure). Delivery of new dimension functionalities including WAS and BSP client engine, and value added marketing functionalities such as Loyalty, Brand & Case Management and Sales Force automation are some of the latest services in our portfolio.

The Mphasis Advantage

Our deep BIDW experience helps to deliver projects on time and on budget. Our consulting services transform business problems of clients into opportunities and solutions using best practices. Our clients have realized the promise of the Mphasis advantage such as:

  • Helps reduce cost and increase decision making ability
  • Helps companies achieve differentiated capabilities to compete effectively and achieve excellence in all aspects of CRM
  • Thought leadership around emerging trends and standards, proofs of concept, industry best practices, change management methodologies and knowledge sharing across practice
  • Proven expertise in installing solutions around CRM Business Suite and SAP NetWeaver
  • Experience in deploying, managing, and delivering complex application landscapes and system integration capabilities through SAP PI and Middleware, Enterprise Portal and CRM Analytics; SAP CRM is also offered on a SOA platform.
  • Offers SAP CRM Business-On-Demand model for customers belonging to SMB market sector
  • Provides SAP CRM Business Communications Management solution that enables our business partners to improve their contact center effectiveness and reduce costs through an all-software, IP based communications solution