In today's economy where commoditization has stripped away differentiation across organizations, customers have become more demanding than ever before. The need for organizations to acquire, manage, serve, and add value to their customers while improving operational efficiency and cutting bottom line costs has increased significantly over the last few years.
Aligning organizational strategies with a customer centric mind-set is the way to drive growth in the future. But how can organizations turn customer centric? How does an organization adopt a pragmatic yet agile delivery approach, while implementing the latest technology solutions? Alongside, how does it ensure growth and efficiency within the social enterprise?
Sound Customer Relationship Management (CRM), as part of a wider Customer Experience Management (CEM) strategy, has to be the cornerstone of this paradigm shift. It can help organizations optimize their operations by re-aligning processes to be truly customer centric and ensuring a personalized 360 degree view of relevant and predictive information to the right people at the right time, thus enhancing not only the direct top line growth but also brand awareness, company sentiment and loyalty.
Mphasis delivers Salesforce® CRM and CEM solutions through Sales, Service and Marketing Cloud in addition to custom Platform as a Service (PaaS) applications that provide the foundation for sustainable growth and increased success.
We couple our Salesforce® solutions with a wide variety of services, ranging from integration with enterprise portals and development of custom mobile solutions, to enabling insightful decision-making using our Information Convergence and Analytics (IC&A) solutions.
Mphasis' in-depth processes and application knowledge combined with best practices enable us to offer Salesforce® services including consultancy, implementation and support.
Our services portfolio is implemented across a range of technology solutions that ensure quick wins for our clients along with faster ROI to support their long term goals. Mphasis' services span the four pillars, namely customer strategy, implementation, delivery and complete industry managed services.
These are supplemented by our accelerated services, designed to help our clients extract the highest return on their investment on the Salesforce® application, and our proven System Integration (SI) services.
Mphasis established a dedicated Center of Excellence (CoE)to deliver state-of-the-art solutions across our Salesforce portfolio.
Our CoE spans our core client engagement locations in North America and UK backed by our delivery locations based across India. Through this global model, we ensure that we deliver the most relevant, efficient and optimal experience to our customers.
Mphasis accelerators are used in our client engagements to help deliver repeatable success at a reduced cost. Our focus is on gaining the maximum ROI for your Salesforce® application by reducing the time to deliver and increasing the effectiveness of the delivery.
A highlight of some of our packaged accelerator services include:
Over time, many Salesforce® implementations can suffer from issues. Complexity in delivery can lead to a lack of clarity in the application and the value that it should bring. Implementations also often become bulky and over customized, leading to poor performance and user experience for the application users, coupled with increasingly complex development efforts and costs.
Mphasis has developed its Salesforce® Health Check service offering to help companies assess their current applications, create transparency across the implementation, increase effectiveness and manageability by bringing back these applications to a more “vanilla” state supported with best practice configuration.
Our process oriented 'water proof solution' can assess aspects of a Salesforce® implementation, from high level gaps in the Salesforce® implementation through to the performance and quality of the technical implementation. Mphasis Health Check services ensure an optimized quality, high ROI and overall success of the Salesforce® CRM and PaaS implementation.
Full review of coding in light of potential governor limits issues, test coverage scenarios and DML statements in a loop
Adherence to coding standards and best practices for scalability and performance
Detailed security review of configuration and code: XSS SOSL/SQL vulnerability
Application usage analysis by area, user and license value
High usage areas, growth and data integrity
Our Salesforce® migration methodology combines accelerators with pre-built templates that Mphasis has developed to facilitate successful and efficient Salesforce® migration projects. Through the use of the framework, clients have benefited on an average with up to a 20% decrease in costs and time to implement a migration project onto Salesforce®.
The key aspects of the migration framework are:
Mphasis believes that an agile delivery approach is key to a successful and engaging Salesforce® implementation. We also believe that this methodology approach should not be a constraint to an offshore and near shore delivery model. We have the expertise in making agile delivery work for Salesforce® implementations through a blended resource model enabling the best of both resource and delivery methodologies.
Through our agile consultancy services we offer:
Mphasis has developed a Force.com® application that tracks the full agile project lifecycle to ensure that the visibility of the project delivery can happen real-time.
The features of these applications are as below: