Leverage our Oracle Gold partnership to build robust businesses

With solutions for more than 20 industries, Siebel CRM delivers comprehensive on-premise and on-demand CRM solutions tailored to specific industries with role-based customer intelligence and pre-built integration. Oracle Siebel CRM supports one of the largest user populations in the market.

These solutions provide robust capabilities that empower businesses to:

  • Address customer needs better
  • Respond more quickly to growth
  • Create a strong Oracle Siebel ownership experience for the enterprise

The Mphasis Advantage

Our deep knowledge of the Oracle CRM product suite can guide you through the confusion surrounding the existing and the next generation CRM offerings and help you plan for the future.Our value proposition includes:

  • Experts in CRM - Our CRM domain led practice covers all the leading CRM solutions with CRM process consultants having 15-20 years' experience. Our senior CRM experts with many years of hands-on experience deliver expert solutions.
  • CRM SME's -
    • Cross-trained / certified staff with deep CRM knowledge across leading solutions
    • Functional & Technical SME's with leveraged Java, Flex and UET capability
  • Leveraged skills from CEM, Mobility, Portals and Analytics practices
  • Flexible Approach - Strong Program Management, adapted Delivery Methodology, dedicated CoE's, Industry specialists, service tower model, global delivery, blended onsite /offshore resource model tailored for our customer needs
  • Trusted Partner - We seek to add value to our clients by, taking solution ownership and working as a trusted partner, not just an IT services supplier
  • Complete Peace of Mind - Application support services and proactive approach ensure delivery of the highest standards of service

Our CRM Offerings

Market Advantages
  • CRM domain-led practice
  • Siebel SME's with 15+ years experience
  • Fusion CRM trained & certified resources
  • Deep knowledge of Oracle CRM product suite; existing to next-gen CRM offerings
  • Recognized leaders in web portals and integration
  • Ability to leverage extensive offshore capabilities in Application delivery, BPO & ITO
Oracle CRM & Siebel Service Offerings
  • A combination of CRM strategy, implementation, managed services and outsourcing
  • Cross product capability
  • Siebel / Oracle CRM e2e implementation and support services
  • Specific solutions combining Apps and BPO
  • Use technology as the enabler for CRM services
  • Strategic consulting
Our Oracle CRM offering includes:

Development and Consultancy including implementations from Siebel 5.x to 8.x.

  • Full life cycle end-to-end application implementation and development activities
  • Program management, assessment, functionality assessment, functional and technical development, testing, training, and post-implementation support
  • PC4 Mphasis Proprietary Tool - Objective review of the application of best practice applied against the configuration of the customer's Siebel Repository
  • Offshore Development & Support - Blended Mphasis onshore/offshore team to reduce total cost of ownership
  • Integration with SAP, Oracle, SFDC, Veeva, PeopleSoft, JD Edwards, BEA, Websphere and other Enterprise applications. Integration with Siebel On-Demand
  • Data Cleansing and Siebel archiving - Implementation of real-time OBIEE / Siebel Analytics