Enhance your business with our CRM offerings

The CRM applications market is poised on the threshold of a transformation with legacy installations being transformed into socially aware application environments.

CRM, an effective combination of business processes, people and technology works together to achieve a united goal that is to help you acquire and maintain satisfied and happy customers and develop stronger, permanent relationships that will benefit both you and your customer base. It is difficult to run a business successfully without a strong focus on CRM, which:

  • Uses technology as an enabler to provide a 360 degree view of the customer across the enterprise.
  • Encompasses sales, marketing, customer service and social channels.
  • Offers the customer a consistent and personalized experience of the organization.

Our CRM Offerings

We help our customers develop and deliver their CRM strategy. With an in-depth knowledge of CRM best practices, technology and processes, we offer services ranging from workshops, product review and selection to proof of concept, implementation, integration and support.

We also provide Technical Consulting services such as:

  • System implementation, full life cycle development and upgrades
  • Performance improvement utilities
  • Extensive integration services
  • Offshore development, support and maintenance to reduce TCO
  • Product agnostic services

We help our customers maximize revenue opportunities, reduce operational costs and optimize existing IT assets with tools and capabilities backed by rich experience. Today, our clients seek extended relationships with us based on our consistent successes with CRM solutions.

The Mphasis Advantage

We have deep knowledge of leading CRM solutions including Oracle Siebel and Salesforce.com, and can guide you through the confusion surrounding existing and next generation CRM offerings so that you can plan for the future. Our key strengths include:

  • A blended delivery model that utilizes onsite SMEs and offshore delivery teams to provide cost-effective and high quality solutions
  • A process driven agnostic approach comprising agile delivery model and integration methodologies
  • A team of CRM process domain specialists with 15-20 years experience; also, cross-trained/certified staff with deep CRM knowledge across leading solutions
  • Improved ROI whilst facilitating a strategic vision
  • Value addition through our deep and broad consulting experience in other CRM technologies
  • Elements of knowledge and domain expertise to make the offering flexible, tactical and pragmatic
  • Committed engagement through the lifecycle of the project to maintain continuity