Faster infrastructure issue resolution with our RIM Services

Mphasis Remote Infrastructure Management (RIM) provides monitoring and support for:

  • Data Center
  • Network
  • Endpoint
  • Security Services

To ensure consistency and quality of service, RIM incorporates:

  • Automation
  • Leveraged environment
  • Standard tools
  • ITIL process and framework

Our robust knowledge management and trained resources ensure faster resolution of infrastructure related issues.

Look at all the features you benefit from with RIM from Mphasis:

  • 110 sq. ft. of video wall capable of displaying three to 22 individual consoles
  • Biometric access for security
  • Supports over 450 clients, across all geographies and verticals
  • Backup restore for over 140 clients, with more than 50,000 daily jobs
  • Batch Management of approximately 3,000,000 monthly jobs
  • Network Services of approximately 340,000 network devices monitored
  • Software and Application services on over 60,000 servers
  • Mainframe and AS400 supporting over 33 clients
  • 100% single shift Disaster Recovery (DR) for services out of Pune at the mirror site in Bangalore

RMC offerings
  • Applications Operation & Management
  • Data Center Monitoring
  • Network and Security Operations
  • Midrange Services
  • Mainframe Services
  • Back-up and Restore Services
  • Unified Communication
  • Identity Management
  • Firewall Management
RMC offerings

Mphasis RIM enables customers to maximize their:

  • Uptime
  • Operational excellence
  • SLA delivery
  • Infrastructure security

RIM's continuous improvement plans, ITIL process and framework as well as quality rigor help customers save on cost and improve infrastructure availability.