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MphasiS has been helping leading names in the industry through our well balanced portfolio of Business and Technology Consulting, Applications, BPO and Platform solutions.
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BPO Services
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At MphasiS BPO, we offer comprehensive customer support and transaction processing services to various industries. MphasiS BPO services are committed to continuous performance enhancements. As a result, our clients benefit both on costs as well as on performance. Our back office operations include call center operations, finance and accounting outsourcing, technical help desk, equity and data research, and workforce management system.
Our services cover both voice-based support (inbound calls) and also e-mail, chat and web based interactions:
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| Inbound Customer Service |
| Transaction Processing |
| Inbound Sales |
| Content Management Services |
| Technical Help desk services |
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| Applications |
Our Applications services provide companies with technology solutions that are tailor-made to their unique and complex business requirements. MphasiS prides itself on world class architecture skills and predictable, high quality project delivery. Our services cover the entire spectrum from IT architecture to application development and integration, maintenance/enhancement/testing and transformation of legacy systems to IT enabled services, including contact centers and BPO. Our services are delivered on time, are cost-effective and comprehensive.
We cater to the different needs of the industry with in-depth knowledge of both the domain and the technologies we develop and support. For instance, in Financial Services & Insurance, our services are focused on Retail Banking, Investment Banking/Brokerage, and Insurance and are designed to help customers with channel integration and world-class portal development.
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Solutions
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| MphasiS has drawn on both its Applications and BPO capabilities to present a two pronged solutions offering. MphasiS' flexible platforms allow clients to rapidly implement business processes with minimal capital outlays. We provide platforms that ensure performance improvements in a secure environment. We offer platform-based BPO solutions: |
| On the client's existing platforms or
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Convert them to our proprietary platform and provide the platform alone or
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Convert them to our proprietary platform and provide the platform along with BPO services
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Consulting
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MphasiS Consulting offers performance management, process improvement consulting and customer relationship management solutions to our clients. We offer holistic solutions that integrate vertical domain knowledge, functional expertise, Six Sigma process approach, business intelligence and technology architecture.
We aim to create breakthrough business process performance through our strong architecture and design which ensures business alignment and reduce downstream development and deployment risks. Our services provide in-depth insight to increase and improve process and performance across the organization, driving the move from reactive to pro-active management. We help align business strategies, people, process and technology to deliver operational and business-level benefits. Our 360° assessment and solution to business problems eliminates the 'silo' approach, which typically provides a single dimensional view and a sub-optimal solution.
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