Mphasis Application management services focus on application support and maintenance for software applications in client organizations. The processes are geared to:
By deploying a mature Managed Services Delivery Model, Mphasis assures you of full end-to-end application management from application availability, performance, data availability, incident and user request support to minor enhancements - all with predictable and enhanced service performance.
Managed services model builds on a proven process framework, tools, governance model along with a set of dashboards and early-alert mechanisms. It transforms support services to achieve higher operational efficiency, greater service quality, and improved cost predictability.
Salient features of the Model:
Applications management at Mphasis comprises of the following:
Transition: This Phase covers due diligence, knowledge acquisition, shadow support and Primary Support.
Manage and Improve: This phase focuses on managing and refining your applications support needs. Continuous improvements are then put in place to address various service challenges and subsequently improve the quality of services delivered
Transform: We follow proven methods to collect additional data about applications and portfolio to develop an opportunity roadmap. Based on the defined roadmap, solution components are implemented to achieve the transformation goals.
We provide 24x7 monitoring for sustained data and application availability. Incident management activities such as incident recording, initial investigation of issues, tracking and escalation management, and closure are included as part of our incident service desk.
The service involves a detailed analysis of incident, incident resolution, and problem management activities such as trend analysis, root cause analysis, consolidation of known errors, and creation of RFC through change management process and break-fixes.
Mphasis' application maintenance services help you get the best out of your existing IT landscape. Our services include, maintainability analysis, maintenance and enhancement delivered through a proven Global Delivery Model. We use structured knowledge management tools that will extend the life of your systems, reduce system downtime and help you focus on strategic initiatives by minimizing your time spent on routine activities.
Our application maintenance service involves Adaptive - Corrective maintenance - Preventive - Perfective maintenance.
Best in class process: High quality, low cost delivery systems that use globally consistent industry frameworks such as ITIL and CMMI; highly-trained and experienced professionals and automation tools
Proven global delivery model: A flexible, scalable and transparent service based operating model with measurable performance linked to key business performance indicators
Visibility and control: Visibility into each application's performance, complexity, priority and business impact through web-based dashboards to provide real-time access to service performance metrics, along with a fully transparent reporting feature to enable clients to monitor applications, service volumes and costs
Maximum business value and reduced maintenance costs: Our preventive maintenance, and perfective maintenance brings out maximum business value from your software applications at reducing costs.