End-to-end Application Management services for changing business needs

Mphasis Application management services focus on application support and maintenance for software applications in client organizations. The processes are geared to:

  • Adapt to the ever changing needs in client business objectives.
  • Provide measurable improvements to maximize client investments.
  • Enhance business value of the IT systems and control support costs.

By deploying a mature Managed Services Delivery Model, Mphasis assures you of full end-to-end application management from application availability, performance, data availability, incident and user request support to minor enhancements - all with predictable and enhanced service performance.

Managed Services Model

Managed services model builds on a proven process framework, tools, governance model along with a set of dashboards and early-alert mechanisms. It transforms support services to achieve higher operational efficiency, greater service quality, and improved cost predictability.

Salient features of the Model:

  • Focus on client satisfaction through proactive feedback mechanism at regular intervals
  • Enabling client focus on strategic issues by freeing up their time from operational/tactical effort
  • A methodical approach to transition, managing and decommissioning of sunset applications
  • Customized approach to governance, Release Management, Change management and communications
  • Shared Service Model
  • Optimizing cost by rationalizing and consolidating services
  • Workload balance in shifts, addressing scalability and resource utilization
  • Service Level Agreement (SLA) driven metrics with applicable bonus and penalty clauses

Applications management at Mphasis comprises of the following:

Transition: This Phase covers due diligence, knowledge acquisition, shadow support and Primary Support.

Manage and Improve: This phase focuses on managing and refining your applications support needs. Continuous improvements are then put in place to address various service challenges and subsequently improve the quality of services delivered

Transform: We follow proven methods to collect additional data about applications and portfolio to develop an opportunity roadmap. Based on the defined roadmap, solution components are implemented to achieve the transformation goals.

Application Production Support

We provide 24x7 monitoring for sustained data and application availability. Incident management activities such as incident recording, initial investigation of issues, tracking and escalation management, and closure are included as part of our incident service desk.

The service involves a detailed analysis of incident, incident resolution, and problem management activities such as trend analysis, root cause analysis, consolidation of known errors, and creation of RFC through change management process and break-fixes.

Application Maintenance

Mphasis' application maintenance services help you get the best out of your existing IT landscape. Our services include, maintainability analysis, maintenance and enhancement delivered through a proven Global Delivery Model. We use structured knowledge management tools that will extend the life of your systems, reduce system downtime and help you focus on strategic initiatives by minimizing your time spent on routine activities.

The Mphasis Advantage

Our application maintenance service involves Adaptive - Corrective maintenance - Preventive - Perfective maintenance.

Best in class process: High quality, low cost delivery systems that use globally consistent industry frameworks such as ITIL and CMMI; highly-trained and experienced professionals and automation tools

Proven global delivery model: A flexible, scalable and transparent service based operating model with measurable performance linked to key business performance indicators

Visibility and control: Visibility into each application's performance, complexity, priority and business impact through web-based dashboards to provide real-time access to service performance metrics, along with a fully transparent reporting feature to enable clients to monitor applications, service volumes and costs

Maximum business value and reduced maintenance costs: Our preventive maintenance, and perfective maintenance brings out maximum business value from your software applications at reducing costs.