• Increased regulatory pressures to improve risk governance
  • Heightened expectations from large banks from the office of comptroller
  • Customers are demanding better experience

Mphasis, a specialist provider with a strategic focus on the Banking industry is well equipped to enable you battle the conflicting pressures.

Our Services include:

  • Retail Banking: The shift to digital and influence of customer through the social media is enormous. Customer service continues to be the anchor for differentiation by banks and we deliver excellence in customer service, account opening, servicing and deposits
  • Card processing services: We offer customizable and scalable card package to support every stage of the process from application approval and remittance processing to risk management and outstanding customer support
  • Lending services: We are the largest Independent Provider of Quality Control, Valuation & fulfillment Solutions for the lending community. Provide end to end mortgage and commercial lending operations including underwriting and adjudication services
  • Financial crime & Remediation services: Mphasis through its services enables banks address AML compliance more strategically as a tool to manage risk. Through our services we address challenges in cost of compliance with focus on know your customer, sanctions compliance and transaction monitoring. We provide data, legal and customer document remediation services
  • General Ledger Reconciliation: Our services span across investigating, matching, posting of journal entries, Ageing analysis, regulatory reporting, preparation of monthly certifications & process write-offs. Our services are based on Trintech’s Unity platform. Mphasis through its services ensure shortened cycle times, improved visibility, increased efficiency, enhanced controls & reduced costs

Case Studies

Mphasis helps streamline back office operations to deliver savings of over $2.5M annually

Implemented process automations and innovations and Implemented agile delivery model

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Mphasis enabled client meet regulator’s timelines for KYC remediation of its customers

Design and operate KYC remediation for one of the top 5 Global Banks, the program underwent a successful audit by the regulator

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Business Value Delivered

  • Analyzed multiple error scenarios by creating a central repository of 3000+ processed applications
  • 95% reduction in number of erroneous transactions processed for data reconciliations
  • $2.5+ Million cost savings through automations and process improvements

The Mphasis Advantage

  • Creates simulation of client environment for training and continuous learning culture improving domain expertise and a faster learning curve for new consultants
  • Refines standard operating procedure to verify customer information with shorter turnaround time
  • Implementing process automations and innovations to help eliminate multiple data entry scenarios
  • Design and implement effective customer due diligence program for ongoing operations