Investing in Employees

MphasiS is committed to drive a talent hierarchy, and strives to create an environment of learning and development for all its employees. We constantly assess our growing population and build our employee offerings based on the changing needs of our employees. We offer great opportunities to talented employees and identify specific skills, knowledge, values and attitudes that best suit our corporate culture, the client's expectations and our business goals.

Through the initiative "Ascend - Learn to Succeed", we offer 40 hours of learning to our employees, covering skills in technical, behavioral, leadership, domain, quality and process. We use multiple channels through which learning is delivered to the employees. Our MphasiS eLearning portal caters to a large number of courses in the technical, domain, process and behavioral space.

We have also built several niche programs that support Frontline managers, Leaders, High performers and High potential employees. Here is a glimpse into what each has to look forward to in MphasiS.

• MphasiS Learning Portal
• Training for High Potential Employees
• Training for Leaders
• Career Progression Programs
• Technical Training Programs
• BPO Process Training
• Reflections-360° Feedback Report
• Initiatives for Women

MphasiS Learning Portal - Be all you want to be

The MphasiS Learning Portal allows on-demand support tools that enhance the business and technical skills of our employees. It works as a career accelerator by providing a plethora of eLearning courses that are target oriented and aligned to business needs, and strategies to increase performance and business results. Ranging from PMP to SPHR certification training, the Learning Portal provides both generic and function/role specific training.

Employees can create a customized learning plan that allows them to address specific developmental goals as well as to keep track of their progress through this self-paced learning plan. The learning catalogue on the MphasiS Learning Portal currently holds over 6000 courses.

Training for High Potential Employees

• Leader Talent Pool (LTP): The Leader Talent Pool is a program that supports high potential employees (middle to upper management level) in their growth within MphasiS through specialized learning programs, coaching, and exposure to our Executive Council (EC) through what we call 'EC Connects'. At each level of the program, these employees are guided by senior leadership and given opportunities to lead from the front, and take on challenging roles within the organization. They are groomed to take on leadership roles and are prepared by the brightest to achieve success.

• Executive Talent Pool (ETP): The Executive Talent Pool is a program that helps identify our high potential leaders and groom them to take on the reins of the organization. Through executive coaching, advanced management programs and individual learning roadmaps, the identified leaders are groomed to take on their next avatar. Each of these leaders gets visibility into the highest level of leadership at MphasiS and is given the first right of acceptance for all new, critical and high impact roles.

Training for Leaders

• Frontline Leader Program: The IGNITE program is specially designed for MphasiS' Front Line Managers (FLM). It is a holistic development program which hones and mentors FLMs to be true leaders. The program has a unique learning roadmap which includes personal assessment, customized training, learning opportunities and resources. The IGNITE program consists of five phases, wherein each phase adds a new dimension to the basket of knowledge, skills and attitude.
  • Assess: An online psychometric assessment followed up by coaching discussions and building development plans
  • Nurture: A classroom training blended with experiential learning and focus on the frontline leader competencies
  • Communicate: An ongoing communication framework that allows for regular interface between Frontline leaders and the Leadership team
  • Community: An online networking platform that allows the managers across businesses and geographies to network
  • Certify: A roadmap where FLMs can gain points by working their way through the ecosystem
• Middle and Senior Leader Program: MphasiS has middle level and senior level programs for leaders that support them to excel in their careers. Some of the capabilities addressed for this audience are driving change at an enterprise level, coaching and mentoring.

Career Progression Programs

MphasiS offers multiple development programs that cater to a wide variety of career aspirations:

• Aarambh: Aarambh is a capability development program that allows employees to gain exposure into different facets of a particular function. Aarambh enables its participants to learn through on the job training so that they may solution better for the function as well as the stakeholders it supports.
• MetamorphosiS: Given the multi-level and multi-organization opportunities available in MphasiS, MetamorphosiS acts as a bridge program for those who wish to move between one function to another, i.e., from BPO to Applications or Infrastructure services or vice versa.
• Elevate:To keep our workforce current and at the edge of new technology, Elevate offers employees from the Applications business unit an opportunity to get up-skilled in the latest and most in demand skill sets.

While all these are in-house programs, we also have avenues to support employees in their aspirations to gain industry certifications and academic degrees. Our tuition reimbursement policy allows employees to pursue learning externally, while working with MphasiS.

Technical Training Programs

MphasiS offers a range of Technical training programs from generic to niche technical skill sets. Both face-to-face, virtual and on-the-job methodologies are used to leverage how an employee learns best. This extends to our quality and Project Management Programs as well. We ensure that employees are not only skilled for the roles they take on, but also possess the competencies to succeed in their positions.

MphasiS offer two flagship technical programs, which are Project Management Professional (PMP) and Information Technology Infrastructure Library (ITIL), making it mandatory for employees at certain levels in the organization. We also offer Six Sigma courses across the organization to enhance improved quality of delivery to customers.

MphasiS Learning Academy

The MphasiS Learning Academy (MLA) is a hub for fresher training for the Applications and Infrastructure Services verticals. Established on February 5, 2007, the Academy aims to provide extensive training in technology, business domain, processes, tools and interpersonal skills to gear them up for the corporate world.

Over the years, multiple technologies like JAVA, .NET, Testing, Mainframe, Oracle, WPS, Middleware, DBA to SharePoint, SAP, AS 400, PeopleSoft, etc. have been taught in the academy to cater to the various business requirements. The dedicated effort by academy and the consistent co-operation received from business and other stakeholders plays a very important role in graduating the trainees and deploying them successfully in various business lines across the organization.

BPO Process Training

The training programs for BPO employees are conducted in multiple phases.

Virtual Language Lab

MphasiS has launched a first of its kind Virtual Language Lab which is instrumental in improving communication skills. This excellent interactive multimedia learning system helps to neutralize accent and to sensitize agents with various cultures. A stipulated set of training hours needs to be exhausted and subsequent evaluative tests need to be cleared for obtaining the final certification.

Reflections -360° Feedback Report

MphasiS strongly believes that constructive feedback is a strong proponent in building more effective learning roadmaps. Reflections -360°Development Survey was formulated to receive this feedback from employees.

The primary objective of 360° feedback is to invite specific, objective and constructive feedback from different stakeholders such as direct reports, peers, customers so that leaders are more attuned to their stakeholders' views - the appreciations as well as areas for improvement. Post this exercise, leaders are given an avenue to avail of individual coaching to build their learning roadmaps.

Initiatives for Women

MphasiS strives to provide a balanced work environment for all its employees. MphasiS provides dedicated focus on women employees and regularly introduces new and unique programs to support women at the workplace. Some of the key policies include differentiated transport facilities for those who are expecting, child care facilities across our locations, and counseling services that center on women.