Join the Core Banking Experts

The banking industry is a constantly evolving domain. With increasing competition and changing market dynamics, banks are facing challenges in terms of changing technological trends, new regulations and compliance requirements to ensure customer satisfaction and increase profits. We at Mphasis have a large pool of resources who are well experienced in retail and commercial core banking.

We provide services that deal with industry leading core banking products and bespoke implementations. Our core banking services include:

  • Implementation and system integration
  • Maintenance and production support
  • A services-based framework to integrate core-banking applications into the bank ecosystem

Our Core Banking Services

Most often, banks and financial institutions find it hard to harness the capabilities of core banking solutions like FLEXCUBE® due to the challenges it poses for integration with non-core applications. Further, it can be challenging to operate and maintain these complex systems for 'business as usual'.

Mphasis' value-added services address these challenges through integration, day-to-day operation and support of FLEXCUBE® and non-core applications. By utilizing a strong and flexible operational framework, our services ensure high application availability with maximum flexibility, thus ensuring improved service levels.

FLEXCUBE® Service Offerings

Mphasis provides a wide range of services through FLEXCUBE® service offerings that can help banks and financial institutions to operate competitively with flexibility. Our following offerings allow customers to respond rapidly to market dynamics in a challenging business environment.

  • Application Management Services
  • Application Operation Services
  • Application Integration Services
  • Testing Services
  • Program/Project Management Office (PMO) Services
  • Implementation/Upgrade Services

Our structured, standardized approach facilitates the execution of FLEXCUBE® services in terms of planning, managing, execution, integration, testing, hand-over and applications support.

Application Management Services

Application management services include Level-1and Level-2 support covering 24x7 for FLEXCUBE® and non-core applications. Timely application management outsourcing decisions can enable banks and financial institutions to realize cost savings, mitigate risks, align resources and accelerate stabilization.

Figure 1 Application Management Services

Application Operation Services

Application operation services help keep an existing application up and running. It also provides day-to-day services, including application monitoring, application-level access control and data management with defined service level objectives to ensure an application's health, performance and functionality.

Figure 2 Application Operation Services

Program/Project Management Office (PMO) Services

Mphasis PMO services saves considerable costs for the banks to maintain PMO administrative tasks such as project invoices, project budget requests, project cost reports, project budget approvals, contract agreements, project change order control and project scheduling analysis.

FLEXCUBE® Implementation/Upgrade Services

Based on rich domain experience and expertise, our application implementation/upgrade services* are designed to offer customers the opportunity for a rapid return on investment for technology-enabled services by shortening implementation/ upgrading timelines, minimizing implementations/upgrading cost and reducing risk of project failure. Our cost and resource optimization through offshoring select tasks will help the bank to reduce implementation/upgrading cost.

Figure 3 flexcube Implementation/Upgrade Services

Application Integration Services

Based on rich domain experience and expertise, our application integration services offer customers the opportunity for a rapid Return On Investment (ROI) for technology-enabled services by shortening integration timelines, minimizing integration cost and reducing risk of project failure. Our methodologies, integration framework and usage of tools are deduced from our experience which will result in optimized solutions. Our cost and resource optimization through offshoring select tasks will help the bank to reduce integration cost.

Testing Services

Mphasis testing and quality assurance services helps reduce the risk of outages, finds and fix defects early in the implementation and integration cycle, improves the quality and speed to deliver thereby improving return on investment of your applications. Our independent validation services leverage the solution to reduce post-production defects and improve solution quality.

FLEXCUBE® Center of Excellence (CoE) at Mphasis

Our FLEXCUBE® CoE brings in the following value addition to banks.

  • Cost Optimization
    • Increase offshoring to leverage FLEXCUBE® skills and reduce costs
    • Develop re-usable components, tools and frameworks to reduce the project cycle and Go-To-Market time
  • High-end FLEXCUBE® Skills
    • Brings in best industry practices related to FLEXCUBE®
    • Benefit from high-end FLEXCUBE® skilled resources
  • Competency Development
    • Consistent knowledge transfer through structured training programs
    • Established evaluation standards

Our Engagements

A Large Banking Group in the Nordic Region

  • Provided application operation and application management services (24x7 Level-2 support) for FLEXCUBE® and non-core applications in multiple countries

One of the Banks in Cayman Islands and Bermuda

  • Provided application operation and application management services (24x7 Level-2 support) for FLEXCUBE® and non-core applications
  • Implemented the integration framework and interfaced multiple non-core applications with FLEXCUBE®

The Mphasis Advantage

  • Agility: Focused FLEXCUBE® Centre of Excellence and quick response to business needs
  • Expertise: Deep expertise leading to quality solutions and service delivery and bringing in industry best practices
  • Cost Advantage: Optimized onsite offshore model and continuous improvement in productivity leading to better ROI.