DBA support to ensure maximum availability of database at optimal cost

Mphasis Data Engineering provides leveraged / dedicated DBA support and Application DBA support to maintain the availability, recoverability, reliability and performance of your database and database SW, covering a wide range of technology, as listed below. We provide Business As Usual (BAU) support, Lights-on-Support, and Run The Bank (RTB); Change the Bank (CTB) and DB special projects in Managed Services fashion or augment DBA staff for your operational support.

  • Midrange
    Oracle ERP ( Oracle eBusiness Suite )
    MS SQL Server
    DB2 UDB, Informix, Ingres
    HP Vertica
    MySQL & Postgres
  • Main Frame
    DB2 and IMS

The key DBA tasks include:

Install, Monitor, Maintain, Performance tune, Patch / Upgrade, DB Hardening and Security, Incident & Change Management, Design & Implement DR, Replication & HA configurations based on DB Recovery Time Objective (RTO) and RPO ( Recovery Point Objective)

Schema / Data Management - Design, Develop, Maintain, Release Management, Application + Query Performance Tuning, Archive / Purge, Test Data Generation & Management. Manage high critical production environments and non-production environments.

Leveraged DBA Support Model

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Case Studies

Supporting 3 large Telecom companies, 2 in the US and 1 in APAC, covering more than 300 productions database across Oracle, SQL Server, Informix and DB2 ( MF and LUW) technologies.
Providing 24x7 on call DBA support for 2 large banks in APAC region and in the US.
16x5 production DBA support and development database support to a major logistics company in Europe.
Proving 24x7 Oracle eBusiness suite administration support for a large Money Transfer company, a leading bakery and an earth movers manufacturing company in the US, with multi node Oracle RAC and Data Guard setup.

The Mphasis Advantage

  • Large Data Engineering Team
  • Flexible Support Models ( 24x7 / 14X7 / 12x5 / 8x5 )
  • 24 X 7 X 365 with optimal expert resource on roll
  • Proven leveraged DBA models, Get 24x7 Support with minimal cost
  • 70% of the DBAs are on-Call, Experts available on-Demand
  • Attrition proofed Oracle DBA / ERP DBA support
  • Faster resource ramp-up for support and project works
  • On-demand DBAs for special needs
  • More DBA specialist hands at the time of crisis
  • Off-shore support DBAs can be leveraged database projects / initiatives
  • Can leverage experts for special Oracle areas like RAC, DG & SQL Server HA/DRs
  • Well documented processes, lessons learned, best practices and knowledge base
  • OCP, MCSE, ITIL, PMP, Certified DBAs
  • Productivity improvement starting 9th month
  • 15% to 25% cost reduction as the off-shore support matures