Genpact has been ranked India's best
third party ITES-BPO company, followed by WNS Global Services at
the second spot and Transworks Information Services taking the third
The National Association of Software and Services Companies (Nasscom),
the powerful voice of the IT industry in India, on Thursday released
the rankings, which are based on the revenues for 2006-07 reported
as per the annual Nasscom survey on IT industry performance.
Nasscom said in a media release that this list does not include
some companies whose corporate headquarters are located outside
India, but have significant India-based delivery capabilities, and
have not shared their India-based revenue figures. Had they been
ranked based on their India revenues, companies such as Convergys
and Sutherland Global Services would have also appeared in this
list. Since several companies are privately held, in order to maintain
uniformity, revenue figures for the ranked companies are not being
In FY 07, the Indian ITES-BPO segment grew by 33.5% per cent contributing
$8.4 billion to the total software and services exports of $31.4
|Top 15 3rd-party
ITeS-BPO firms in India
||WNS Global Services
||Transworks Information Services
|| Wipro BPO
||EXL Service Holdings
||Citigroup Global Services
|| Aegis BPO Services
||HTMT Global Solutions
Speaking about the findings of the survey, Kiran Karnik, President,
Nasscom, said, "The ITeS-BPO segment continued to grow at a
scorching pace, to record export revenues of $8.4 billion in FY07.
We expect segment revenues to grow at around 30% next year, to clock
exports of $10.5-11 billion in FY08."
"The Indian BPO sector has witnessed significant transformation
over the past decade. Starting with basic data entry tasks, it now
includes increasingly complex processes. The domestic market has
also contributed to the growth of the segment as a whole and we
expect on-going momentum considering the large addressable market
that it offers. Overseas M&A, along with increase in scale and
depth of existing service lines, has complemented the growth of
this segment," he added.
Steady growth was observed across the following key service categories:
Finance & Accounting
Customer Interaction Services
Human Resource Administration
Key highlights of the Indian ITES-BPO sector:
ITES-BPO employee base has grown to 553,000 in FY 07 from 415,000
in FY 06
There has been strong growth in FAO demand along with steady expansion
in emerging service lines (legal, risk mgmt) and overseas M&A
complementing the organic growth of this segment.
The domestic market for ITES-BPO grew to $1.2 billion in FY 2006-07
from $0.9 billion in FY 2005-06, illustrating a significant increase
In addition to the core categories of CIS, F&A and HR administration,
there are several other vertical specific and niche business services
being delivered from India. This segment is expected to account
for approximately 8-10 percent of the total value of BPO activity
undertaken in India.
Examples of these services include the various 'high end' knowledge-based
processes such as financial services research support and analysis
for equity/debt/derivatives markets; econometrics, data analytics
and modeling; business/corporate research/competitive intelligence;
legal services, animation and game development services; medical
transcription and basic; shared back-office and administrative functions.
Methodology for ranking
Nasscom sends out a detailed questionnaire annually to all its member
companies, accounting for 95 percent of the Indian IT software and
BPO industry revenue. Information collated through the questionnaire
includes: aggregate performance; service lines; verticals and geographies.
The survey also takes into account the contribution of the 100 percent
owned overseas subsidiaries after deducting all the double accounting.