EDS was once again named a leader
in the Outsourcing Services category by CRM Magazine's 2007
Service Awards. This represents the third year that EDS had
its leadership acknowledged by one of the foremost customer
relationship management (CRM) publications.
Technological improvements and increased customer expectations
have caused more consumers to make purchase decisions based
on their interactions with companies. A company that fails to
deliver an exceptional customer experience will ultimately fail
to deliver an improved bottom line. CRM Magazine honors those
CRM vendors and their customer companies committed to making
the end-user customer the business priority.
The Outsourcing Services award is based on a blend of weighted
criteria comprised of analyst ratings for customer satisfaction,
depth of functionality or services, and company direction, coupled
with financial strength throughout the past year evidenced by
revenue and revenue growth.
"EDS has been a leader in the CRM industry for decades,"
said Alex Halikias, CRM service line leader at EDS. "Recognition
like the CRM Magazine leadership award reflects the depth of
industry knowledge we provide to our clients on a global scale,
as well as the EDS Business Process Outsourcing team's unwavering
focus on quality."
EDS' portfolio of CRM Services enables its clients to identify,
acquire, service, and retain their customers which results in
maximized customer value, satisfaction, and profitability. EDS'
offerings support the full spectrum of customer and employee
interaction business processes, including sales, marketing,
customer and employee care, technical product support, and fulfillment
and distribution. Through their integration of the right people,
processes, and technologies, EDS is able to deliver an outstanding
customer experience that drives business results.
The recognition was due to EDS' extensive service offerings,
particularly for key industries such as communications, consumer
industries and retail, energy and financial services. The global
IT leader was also recognized for having mature offerings in
customer analytics, self-service and hosted contact center solutions.