Focusing on people
Publication: The Financial Express
Date: March 20, 2008
MphasiS, an EDS company recently got on board Ramesh Gudalur as its president, BPO. He will also serve as a member of the executive leadership team of the company. Gudalur, who has moved from Cognizant, has three basic tenets around which he plans to build his strategy—growth of business, growth of capabilities and building a challenging workplace.

“We also want to build our capabilities portfolio beyond the traditional BPO space to new services in the KPO space.”

Gudalur says that MphasiS’ BPO business has witnessed a growth rate of 51% in the last 12 months and the company will continue its focus on people. “People management is a key component of making the workplace successful for both the employees /associates and the organisation as a whole. The focus is more on that area as our business is completely people dependant. We will also push our associates to re-skill, learn new things and understand the way in which they can add value to our clients,” he says.