“This facility should be operational by the
end of the year and will have 3000 personnel,” Mr Menon said.
The team at the Mexico facility, which addresses the Spanish language
segment, too will be doubled.
MsourcE (India) Pvt Limited, the business process outsourcing
(BPO) arm of MphasiS, is expanding operations geographically,
but the company has taken a policy decision to limit each
of its facility to 3,000 people. In three years, the company
plans to raise its headcount to 25,000 and touch revenues
worth $200 million, MsourcE president, Bhaskar Menon said.
The BPO operations will be scaled up from three locations
to about eight in the next three to five years. Joining Pune,
Bangalore and Mexico, this year will be a new facility in
either Mangalore or Chennai.
Brain Drain Into India:
The MphasiS Way
First there was brain drain out
of India. Then came the reverse brain drain. Now it
is time for brain drain into India. MphasiS is looking
at recruiting talent from overseas for its BPO operations.
Two foreigners have already joined the company at senior
levels. An Englishman, David Slinger, has come in as
programme director. Half a dozen more imports are expected
to join by end of this year. Some people from MsourcE’s
Mexican operations are keen to come to India.
MsourcE, which completed five years of operations
on August 15, has 5000 personnel on its rolls with a turnover of
$41 million. The Pune operations had 2100 people and was going to
add 900 more in the next six months, Mr Menon said.
“We won’t grow anymore in Pune, as
we have taken a policy decision not to have more than 3,000 people
in one centre. The primary driver for this was business continuity
planning,” he said. According to him, the biggest threat to
Indian BPOs came from issues such as data security, cyber terrorism
and business continuity planning, which cannot be taken for granted.
Mr Menon said that his company was also planning to enter the domestic
market to do business with select clients. “This would be
in areas where we need to develop domain experience and we will
be going after Indian business,” he said.
The company is planning to set up a facility in Mauritius with
French language capability.