|MphasiS, the Indian unit of US technology
services giant Electronic Data Systems, has roped in outsourcing
veteran Ramesh Gudalur to head its BPO business. Mr Gudalur’s
brief includes revitalising the unit by increasing revenues from
transaction-based services as against its traditional strength
in call-centre operations.
Mr Gudular, who was earlier the head of BPO at Cognizant Technology
Solutions, will also spearhead the company’s attempt to
leverage the client base of EDS, especially in healthcare and
insurance, to get more BPO contracts, company officials said.
BPO accounted for about 22% of MphasiS’ revenues in the
December 2007 quarter. “Our goal is to increase transaction
processing as part of the business,” Mr Gudalur told ET.
He said about 65% of the BPO revenues currently come from voice-based
processes and 35% from back-office processes. A significant
part of the unit’s current revenues are from finance and
accounting, human resources and telecom.
This is the third senior-level top management appointment the
company has announced in this year. In January, the software
firm, now majority owned by EDS, had appointed Jeya Kumar, who
earlier headed the global services business of Sun Microsystems,
as CEO, and Michael Coomer from EDS in place of MphasiS co-founder
Jerry Rao as chairman.
Jeroen Tas, another a co-founder, has been moved to a new role
where he will head the applications services business for EDS,
an MphasiS official said. The company will also have to find
a replacement for CFO Alok Misra, who moved to WNS Global Services
Part of Mr Gudalur’s brief is to look at restructuring
the BPO to align it more closely with the IT business, so it
can be postioned as a single integrated offering to clients.
“The aim is not to be a great back office company but
to integrate across,” Mr Gudalur said.