MphasiS BPO seeks to become ‘Infosys’ of the call centre space
Express Computers, Feb 18, 2002.
In 2000, MphasiS-BFL established its call centre subsidiary called-MphasiS BPO headquartered in California. An initial investment of $3 million was made by MphasiS and ING who hold a 75 and 20 percent stake in MphasiS BPO respectively. MphasiS BPO has 500 seats in Pune and Bangalore employing over 750 professionals. “We have the first mover advantage in the call centre space and expect it to become the ‘Infosys’ of the call centre business,” Rao says. As the downturn continues, Jerry expects MphasiS BPO, MphasiS’s call centre subsidiary to grow at 200 percent.

“This year we are expecting revenues close to $5 million and in 2003, we aim to have exponential growth,” says Milind Chalisgaonkar, CEO MphasiS BPO. The subsidiary has already achieved cash break-even. At present, MphasiS BPO's clientele includes a US-based large financial house and a credit card company. Chalisgaonkar declines to comment on the clients. “Most of the US-based clients are not interested in disclosing the fact that they are outsourcing services to India. So we are not in a position to name the clients,” he explains. The expansion plans are underway and MphasiS BPO is in the process of scaling up the present number of seats. The company is also exploring opportunities in other linguistic markets like Spain.

 
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