the apex body of the information technology sector, is looking at
developing quality standards for the IT-enabled sector (ITES) similar
on the lines of those standards followed by the industry.
Currently, the industry has adopted the SEI-capability
maturity model ( CMMi ) as a benchmark and the ITES industry is
expected to have a similar set of standards.
Jerry Rao, member, executive council, Nasscom,
said: "We are trying to develop quality indicators for the ITES
industry on the same lines as the SEI-CMMi which is being followed
by the mainline IT industry."
the ITES having a world class IT industry to fall back on, the industry
is in an opportune position to cash in on this advantage. However,
we would like to have clients to come to India not just because
we are cheaper, but for our services which are of a higher quality.
This is where a set of standards to benchmark against would be an
advantage," he added.
which is hosting the Indian IT and IT-enabled services strategy
summit later this month, will be addressing key issues and challenges
facing the Indian IT services industry and would be unveiling its
strategy to ensure the future growth of the sector.
has already roped in global consulting firm McKinsey to prepare
a report on the subject which would be released at the summit.
is expected to present key imperatives for the industry, government
and Nasscom to achieve sustainable growth in the IT and ITES sectors.
is expected to provide a platform to address critical issues being
faced by the industry including human resources planning, infrastructure
management and market access.
will also look at offshoring opportunities for Indian companies
across a wide range of processes as well as across multiple verticals.
and insurance sectors which are considered to be the most attractive
industry segments, are expected to provide the maximum opportunities
due to the high cost base and high extent of offshorable processes
in these verticals.