The PPACA (Patient Protection and Affordable Care Act) has redefined the healthcare landscape with lasting changes being wrought on all key stakeholders of the healthcare ecosystem. The landscape continues to evolve as various constituents of the ecosystem grapple with understanding/deriving the maximum value from the convergence of technology, process and business model redesign of the healthcare ecosystem. Organizations will necessarily have to move the conversation beyond the silos of their industry to having a dialogue from the perspective of a rapidly evolving constantly changing group of key stakeholder groups that have minimum expectations around information relevancy, latency and delivery buttressed by real and stark expectations around product efficacy, individual eco system optimization and ultimately meaningful health outcomes.
Healthcare’s primary customers are increasingly digital natives– they continue to gather and source information from a number of curated and un curated information channels. The influence of buying decisions from such sourced information continues to increase and evolve. New ways of engagement and technologies including wearables, social media, M2M integration ,e PRO, Quantified Self etc have forced healthcare organizations around the world to rethink how they will and can continue to engage with myraid stakeholders (patients to practitioners) as well as stakeholder organizations(pharmaceuticals, hospitals, payers, GPOs, Medical Devices etc). The Sales and Customer approach has undergone a transformational change with new insights required/driven from increasingly limited access to decision makers, glolocalization strategies, stakeholder segment micro stratification strategies, virtual agents, social media and mobility. Business Analytics to keep the competitive edge in the market has moved multiple generations from standard reporting to predictive modeling and stochastic optimization.
We provide innovative IT services and solutions to healthcare organizations worldwide that help them set new standards in efficiency by:
Healthcare IT and BPO Services for Several Medicaid State & Local, Blue Cross Blue Shield and Commercial Health Plans: We provide our expertise to Medicaid Carriers, BCBS and Commercial Healthcare service operators in domains such as:
Expertise for Healthcare mandates and compliances – Mphasis has experience in supporting the customers to meet the following mandates such as:
Healthcare IT services for several Hospitals with the following offerings :
Development and implementation of custom HIMS with modules covering the value chain of provider:
BI & Analytics
A comprehensive suite of solutions include
Mobility Testing as a service (MTaaS): We cover end to end cycle Development, Functional, Performance & Monitoring automated testing through integration with ALM/QC. The key highlights include the facts that the service is:
MIPS Optimization framework: With the implementations of modernized applications, there is a growing need to contain the IT costs specifically spent on the Mainframe CPU usage in MIPS (unit: millions of instructions per second) on a rationalized basis. With strong expertise in supporting decades old legacy systems for various healthcare entities, Mphasis mainframe team has developed a framework to optimize Mainframe usage costs. Mphasis mainframe practice has developed a framework with the following four phased approach to meet the customer needs:
EDI resource and performance optimization: Mphasis has several years of experience in delivering EDI services through EDI system, EDI environment configuration, EDI testing, L1/L2/L3 support. Mphasis EDI practice has developed and delivered flexi-support models with best practices and automations to achieve the business goals of best on-time EDI performance scoring. The teams use the statistical methods of six-sigma and lean to achieve best quality deliverables and access the optimized resourcing for the client needs.
Our global healthcare experience covers Payers, Providers and ACOs. We take immense pride in being the best-in-class IT innovator providing hyper-specialized, cutting-edge solutions that help address the evolving challenges of today’s healthcare enterprise.