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Incidence Management

 

Overview: Optimize Infrastructure incidence management.

 

InfraGraf® facilitates efficient incidence management through ticket and resource prediction automated ticket logging, resolution and analysis.

 

Enterprise Challenges

  • Improve ability to manage and prevent incidents
  • Reduce turnaround time for incidence resolution
  • Better understanding of long standing or recurrent issues
  • Optimize SLA requirements

 

InfraGraf® Solution

  • Identify standard issues and map their resolution flow
  • Analyze past incident flows for intelligent ticket routing
  • Dashboards and metrics for past incident analysis, SLA adherence and corrective actions

Outcome

  • Smart ticket management through intelligent routing and automated resolution
  • Preventive capabilities for incident management
  • Reduction in number of incidents and SLA performance improvement
Incidence Management