CLIENT
A leading medical systems company in the U.S.
BUSINESS CHALLENGES
The company wanted to:
OUR APPROACH
Our services included:
Starting from 2010, we began the transition to a dedicated model. In the next two years, we implemented ITIL standards, documented processes, and set up a knowledge management repository to meet the service-level agreement (SLA).
In 2012–2014, we worked on:
In 2014–2016, we:
VALUE DELIVERED