EFFICIENT INFRASTRUCTURE SERVICES DELIVERED

Optimizing your IT support to create business impact

DOES YOUR INFRASTRUCTURE HAVE A POSITIVE IMPACT ON BUSINESS OUTCOMES?

DRIVERS
• Infrastructure architecture that is attuned to business requirements
• Service disruption minimization
• Return on investments (ROI) for infrastructure made more visible

CHALLENGES
• Designing agile and scalable infrastructure
• Preventing outages and failures
• Ensuring operational transparency and insight

NEED OF THE HOUR
• Cloud-based systems into the IT environment
• AI-based self-heal coupled with predictive analytics
• Analytics-based dashboard to provide collective insight

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ARE YOU SPENDING TIME ON REDUNDANT AND REPETITIVE TASKS?

DRIVERS
• Improving efficiency of the IT support team
• Ensuring precedence of capacity planning over fire-fighting
• Assuring a non-disruptive and reliable IT environment

CHALLENGES
• Maintaining a disparate and heterogeneous ecosystem
• Reducing human intervention for known errors
• Designing and managing an ‘always-on’ IT environment

NEED OF THE HOUR
• A service-integration platform to act as an aggregator
• Automated and orchestrated self-heal
• A shared pool of IT resources wherever possible

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DOES YOUR VENDOR ECOSYSTEM SUPPLEMENT YOUR IT ADEQUATELY?

DRIVERS
• Incongruous vendor support during outages
• Lack of insight into ROI for vendor support
• Lack of collaboration between vendors

CHALLENGES
• Ensuring vendor accountability
• Guaranteeing timely ownership of root cause by vendors
• Monitoring performance for vendor tools and support

NEED OF THE HOUR
• Vendor performance monitoring through an integrated dashboard
• Automated aggregation and correlation for faster root cause identification
• Consistent reporting through an integrated dashboard

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