Airlines

Increasing fuel price, focus on controlling carbon emission, highly competitive market, heightened security issues are some of the problems plaguing the Passenger and Cargo segments in Transportation ∧ Logistics industry. Airline operators are looking at technological ways to improve customer experience and contain operational costs.

MphasiS has extensive systems development experience in the Travel and Transportation domain and has developed large and complex applications implementing a range of technologies. We focus on airline vertical and support airline operation, airport management, cargo logistics and travel agency operations. We devise and implement cutting-edge software solutions that make airline and airport operations simpler, smoother and more financially efficient.

We bring in strong domain knowledge to the airline industry through our experience in working with the world's leading airlines across continents. We have derived deep insights both into the business processes and customer needs in the airline sector, as well as leading GDS and CRS systems. State-of-the-art solutions built by MphasiS for airline/airport customers have helped them to improve their operational efficiency and overall profitability, thus enabling them to remain globally competitive and achieve sustainable growth in the airline industry.

Our services include:

• Revenue systems:

  Internet booking engine, payment gateway integration, passenger agent revenue incentive system

• Airport operations:

  Departure control system, aircraft and cabin maintenance system, baggage reconciliation system, flight schedule system for airlines, schedule exchange system for airport, load planning, route planning, connection/transfer gate information on board, integration with leading GDS

• Customer services:

  Content management and personalization, multi-channel delivery, interactive seat selection system, online check-in through web and mobile

• Marketing:

  Frequent flyer programs, promotions management

• Cargo handling and logistics:

  Export management (shipment data capture, cargo acceptance, flight build-up, manifesting), discrepancy handling (tracking, tracing), customs clearance, billing and back-office accounting, AWB stock control, customs information management system, cargo pre-booking