| Customer Services & Sales |
 |
|
We
help clients from diverse industries build strong relationships
with their customers by leveraging multiple channels seamlessly.
These channels include voice and non-voice (e-mail, mobile,
web, branch) based customer service. Our deep domain expertise
in our industry segments enable us to better understand
and serve our customer's needs. Our proficiency in technology
and strong commitment meet the high standards that our
customers expect from us.
Capabilities
| Services |
What
we do |
| General
Information & Enquiries |
| Account balance |
| Transaction
details |
| Privacy questions |
| Proactive security
issues |
| Promotions |
| Reward Programs |
|
| Process
Mapping |
| Account Status
|
| Account Information
|
| Billing |
| Payment |
|
| Sales |
| Monthly Campaigns
(inbound and outbound) |
| Subscriptions
|
| Lead generation
and referrals |
|
| Complaint
Management |
| Dispute / Enquiry
Resolution |
| Issue Resolution
|
| Insurance Claims
|
|
| Retention
|
| Collate reasons
for cancellation
|
| Resolve queries
|
| Provide and
allocate Retention offers |
|
| Industries |
Type of work we do |
| Financial
Services |
Card Activations,
Balance Enquiry, PIN replacement, Card replacement,
ATM locators & enrollments, Customer payments, Billing
queries, Setting up insurance policies, Cross sell,
Up sell, service post sales |
| Telecommunication |
Queries
on tariff plans and packs, managing customer retention,
cross-sell / up-sell, complaint resolution, billing
queries and complaint handling, transaction processing |
| Utilities |
Price
enquiry, billing queries, estimates, bill processing;
Cross Sell: Promotions, cross sell across service
lines and within service lines;
Customer Correspondence: Payment correspondence,
general correspondence |
|
|
