| Workplace Management Services |
 |
|
Our Workplace Management Services support PCs, laptops, mobile and thin computing devices, and provide all associated support services such as managing distributed servers and printers, to provide comprehensive management of your total desktop environment.
The standard features of Workplace Management Services include Help Desk and Field Services, Asset Tracking, and Desktop Security Services. We also offer the following features that compliment these standard features: Asset Management (that includes End-of-Life Asset Services), Procurement and Software Asset Management Services; Migration Services (such as Vista Assessment and Transformation Planning), Application Packaging and Testing, Automated Software Deployment (for operating system application upgrades, and patches) and Client Device Security (patch management).
We provide Desktop Management, Desktop Support, Messaging & Collaboration and Mobile Services which include:
|
| Complete lifecycle management of desktop and mobile device
environments |
| Automated
provisioning, deployment & support |
Multi-vendor
asset management, break/fix, software & infrastructure
management
|
Our
Workplace Management Services can tailor a services profile
to each category of user. As a result, you not only receive
the appropriate service levels and price points for each
user type but also enhance individual satisfaction. Our
user-centric approach enables users to provision workplace
services via a web portal on their desktops.
Capability |
| Desktop
Application Management |
| Messaging
– Lotus Notes & MS Exchange Administration |
| WAN
Administration - L1 |
| OS Builds
|
| Backup
Administration |
| Application
Client Modification |
| Service
desk support |
| Mobile Gateway
Administration-Microsoft LCS and Blackberry Server
|
| Tools Used |
| Secure Remote Client |
| Lotus Client,
Outlook 2003
|
| Nature of Support |
| 24 x
7 support |
| 12 x
5 support |
| 12 x 6 support
|
| Benefits |
| Decreased
user downtime |
| Increased
security and privacy |
| Improved
tracking and management of hardware and software assets
|
Lower total
costs
|
| Our unparalleled industry reach and expertise makes us as an industry leader in Desktop and Help Desk Services. Through automation and innovative models, we can help you meet the mobility, personalization and IT cost needs of the agile enterprise of the future. We produce the perfect mix of services and service levels to accommodate your enterprise's unique business objectives and needs. |
