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At MphasiS BPO, we provide high quality, value-added voice and transaction-based Contact Center and Business Process Outsourcing (BPO) services to Fortune 500 companies worldwide. We are experts in customizing onshore, nearshore, and offshore solutions. Our centers in Bangalore, Mangalore, Pune, Mumbai, Noida, Ahmedabad and Puducherry in India offer English language support, and the Tijuana, Mexico facility offers Spanish and bilingual solutions to target the Hispanic market in the US. We not only provide differentiated service offerings, but also offer value enhancement to these offerings.
We specialize in selected business processes, leading the way in Customer Relationship Management, Finance & Accounting, Tax and Compliance, Claims Processing & Payments, Research and Content Management, and Human Resources Outsourcing.
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| Customer
Relationship Management - Helping
our clients build stronger relationships with their customers,
leveraging multiple channels (phone, mobile, web, branches)
in a seamless manner |
| Finance & Accounting, Tax and Compliance -Managing accounting processes and ensuring compliance with legal, regulatory and company rules and policies |
| Claims Processing & Payments - Dramatically improving customer service, productivity, accuracy and throughput for processes that involve handling of claims and payments |
| Research
& Content Management -
Structuring, cleaning, integrating, aggregating and improving
access to enterprise data and information |
Human
Resources Outsourcing - Enabling
employees and managers to access, update and use HR information
more efficiently and effectively
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We have a robust process management system that defines processes, identifies process owners, and assigns roles and responsibilities. Process performance is driven by Quality Assurance (QA), Management Information Systems (MIS), and Business Analysis team. Our Six Sigma team of Black Belts also focuses on process improvement.
MphasiS' Transition - Stabilize - Optimize model supports rapid knowledge acquisition, well-managed transition, strong performance management, and productivity improvement. |
| Transition - Stabilize - Optimize Model |
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MphasiS BPO services are committed to continuous performance enhancements. As a result, our clients benefit both on costs as well as on performance. We call this high value-add offering, BPO 2.0. MphasiS' BPO 2.0 value proposition is characterized by enhancements through process improvements and application of technology to optimize the process chain. The key components of MphasiS' value-added outsourcing include:
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| Scalable Business Process Offerings - We have world-class execution capabilities in selected processes and provide highly customized, scalable business process offerings to meet the requirements of the client.
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| Domain Knowledge - A deep understanding of the client and their industry for successful execution of business process outsourcing arrangements. |
| Best Practices - We provide value by implementing best practices distilled out of operational experience in executing client's business processes. Our best practices are those that utilize technology and business procedures for information security & compliance. The HR best practices cover areas such as hiring, training, operational metrics, day-to-day operations, and reward programs. |
| Process Integration and Automation -
Analyzing the business process and automating them through technology has obvious advantages. Further, sustainable competitive advantage comes through the smart use of technology to automate not only parts of the process, but to integrate the entire process and supply chain.
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| Scientific and Engineering Tools -
Significant process improvements are realized through the applications of tools and methodologies such as Six Sigma and Total Quality Management. |
| Transition Management -
In order to make the transition of the client's processes to our centers seamless, a robust transition management methodology has been implemented. Project teams comprise specialists in areas of process analysis, quality assurance, training, security, networking, and systems integration. |
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