 |
|
| Client |
One of the largest financial service providers in the world and a leading issuer of credit cards.
|
| Objective
|
| Cost reduction |
Staffing of processes with qualified and efficient professionals with experience in collections and back office processing to support their exponential growth
|
| Challenges
|
Reducing cost while simultaneously boosting quality and productivity
|
| Scope of Service
|
| A combination of end-to-end sales and back office support |
| Business capability and redundancy planning |
| Address bucket 1 and bucket 2 collections |
Service Levels (SLAs)
Service Levels
|
| Productivity range |
| Reviews / hr |
| Contacts / hr |
| PTP% |
| ABS / hr |
| Speedpays / hr |
Call Monitoring
|
|
Performance Highlights
|
| 100 per cent delivery on all critical Service Level Agreements |
| The client realized significant cost savings of 50 -55% of original costs |
We were the only vendor to measure up completely to the client's quality metrics
|
| Back to Top |
