| Customer Relationship Management |
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In today's
competitive environment, Contact centers have become an
essential interface both for retaining and increasing
a company's customer base; yet escalating operational
costs, turnover, and the quest for customer satisfaction
present difficult challenges. Corporations seek partners
who will function as an extension of their organization
at a significant cost savings and without sacrificing
quality or customer delight.
Contact Center Solutions
MphasiS BPO provides superior offshore contact center
solutions to clients across the globe. We have strong
domain expertise in Financial Services, Healthcare, and
Telecom and a growing client base in Logistics, Utilities,
Retail, Automotive, Media, Consumer Electronics, and Publishing.
We believe that the true measure of performance is 'end
customer satisfaction'. This is above and beyond the Service
Level Agreements (SLAs) that we are assessed on. We invest
in our people, processes and technologies towards achieving
this goal.
Capabilities
|
| Inbound
Calls |
Outbound
Calls |
| Customer
Service |
| Sales |
| Claims Processing |
| Collections
& Skip Tracing |
|
| Market Research |
| Technical Help desk Services |
| Fraud early warning |
| Collections |
|
|
We have a very selective recruiting and training process, which includes using tailored modules for your industry, products, and processes, resulting in our ability to support your requirements with a superior team of contact center professionals. In addition to voice-based support, MphasiS recognizes the need to provide multi-channel customer support solutions, including e-mail, chat, correspondence and electronic transaction processing.
We recognize that up-to-date client-specific knowledge is critical for success, and therefore have developed programs, training, and knowledge tools to ensure that our employees stay current with our client's product, service, and compliance updates.
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