| Customer Interaction Management |
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MphasiS delivers Customer Interaction Management solutions through various interactive communication channels. We use state-of-the-art services and tools to provide
end-to-end solutions for several industries like Financial Services, Healthcare,
Hi-Tech, Telecom, Utilities amongst others.
Our services include: |
| Contact Center Solutions |
| Portals |
| Technical Support |
Customer Management Consulting
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Contact Center Solutions
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MphasiS BPO provides high quality, value-added contact center and Business Process Outsourcing (BPO) services to Fortune 500 companies worldwide. By providing high quality, value-added contact center and BPO services, we help businesses reduce costs and increase process efficiency. Our contact centers in India are located in Bangalore, Pune, Mangalore, Noida and Ahmedabad. We also provide Spanish language solutions through our Tijuana, Mexico contact center facility.
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Our current portfolio of services include sales and service, collections, transaction processing, claims processing, legal services, content management and technical support.
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Technical Support | Collections | BPO Services
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MphasiS Process and Collaboration Tools (MpacT)
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| The MphasiS Process and Collaboration Tool (MpacT) Performance Management Platform addresses the needs of distributed process management. It provides real-time monitoring capabilities and business insight into business processes in a customer interaction center. The MpacT platform incorporates both top-down and bottom-up accountability and visibility. It generates tactical data around processes and publishes all round metrics that roll up and represent the effectiveness of the organization to meet strategic goals. |
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Enterprise Portals
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| Portals provide end-users with a unified face of the organization; therefore seamless integration with the existing environment is critical. MphasiS' MframE Portal Framework helps you achieve this. It not only helps integrate with business components like content management systems, search engines, security/web SSO tools, and business process management tools, but also acts as a consumer of service oriented architecture based services. We help companies in their effort to govern, view, manage and store a variety of data in their customer portal. Our approach to information management, comprising business intelligence, portals and content management practices, takes into consideration the need to manage and integrate both structured and unstructured data for an enterprise-wide solution. |
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Consulting
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| MphasiS provides Customer Management solutions through the pragmatic application of process improvement techniques and technology. We help clients enhance customer satisfaction, remove unnecessary cost and capitalize on revenue opportunities. We deliver a full range of customer management products and services in the customer care space. Our areas of expertise include Customer Relationship Management (CRM), multi-channel customer service and support, sales automation, marketing and analytics, mobile and contact center solutions. With our in-depth knowledge in Customer Management best practices, strategies and technology, we are ideally positioned to help clients meet the challenge of improving business performance. |
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