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Insurance companies face several challenges like industry consolidation, regulatory pressures, shrinking margins, and along with that, demands from shareholders and stakeholders are quite high to stay competitive. In order to stay competitive, they need to transform their processes and operations, improve profitability, reduce cost and meet the ever growing need for improved customer service.
MphasiS brings together deep understanding of the insurance industry and wide experience of the insurance market. MphasiS’ dedicated Insurance Practice with a powerful combination of domain experts and techno-functional consultants offers business-driven technology solutions to the insurance industry worldwide. We provide end-to-end solutions and support all processes in the policy life cycle from product definition to claims settlement for Property & Casualty (P&C), Life & Annuities and Asset Management.
MphasiS provides innovative solutions to insurance industry leaders and Fortune 500 insurance companies by leveraging our Applications, Business Process Outsourcing and Infrastructure services. Our professionals have helped a number of insurers globally, transform their enterprise and meet the cost and efficiency challenges. Our in-depth experience and competence in domain, technology, tools, and ‘tried and tested’ methodologies help our customers cope with today's complex business challenges in the Insurance world.
Applications Services
MphasiS has the experience of managing applications for millions of customers across various lines of business. We provide insurance companies with technology solutions that are tailor-made to their unique and complex business requirements. Our Applications services footprint in insurance covers application development, maintenance and support, applications modernization, enterprise applications services, and consulting.
| Applications Services Offerings |
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Our multiple insurance product offerings in Life & Annuities, P&C, Customer Relationship Management, Enterprise Resource Planning, BPM, etc. have helped successfully deliver complex transformational projects for our customers. We have implemented, maintained, and enhanced various insurance software packages like EDS Solcorp, Radience, Ingenium, Navisys, Vantage, and V-System. We help insurance companies accelerate the introduction of new Insurance products through Product Xpress.
Insurance Product Offerings
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BPO Services
MphasiS BPO delivers tangible business value to customers through a combination of process and transactional excellence, quality frameworks, active risk management and mitigation, and constant service delivery innovation.
MphasiS delivers both voice and non-voice services from multiple delivery centers to
some of the leading insurance companies in the world, in both General Insurance as well as Life & Pension Insurance. Our focus is primarily on the outcome of the services, which is critical for our clients. The spectrum of BPO services is across the entire lifecycle of insurance operations, covering sales of new business policies, retention and upgrades of existing policies, servicing of new and existing business policies and managing the entire claim settlement process.
MphasiS Expertise |
| Extensive process and transactional experience leading to consistent and repeatable performance at the highest levels |
| Risk mitigation strategies and measures combined with operational best practices to increase reliability of best in class delivery of services |
| Consistent year-on-year productivity gains over and above the initial migration benefits |
| Constant focus on tools and technology innovations aimed at improving the process effectiveness and efficiencies for delivering and continuously improving the desired outcomes |
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Infrastructure Technology Outsourcing Services
MphasiS delivers a comprehensive set of Infrastructure Management Services such as Data Center services, Workplace services, Managed Security services and Command Center services under the portfolio, BSM Express Services.
Our strong ITO pedigree coupled with highly qualified analysts and world-class toolsets help deliver infrastructure services in the most consistent, predictable and cost-effective manner. We help optimize client’s infrastructure through a mature global delivery model, standardized processes, adoption of IT Infrastructure Library (ITIL) and a proven Global Service Network. Our services enable to achieve operational excellence by making your IT environment safe, secure and agile.
ITO Services Offerings
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