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Infrastructure Technology Outsourcing (ITO) is being increasingly offshored with the objective of reducing costs, enhancing service levels and improving processes. India is the offshore location of choice, given the abundance of skilled resources and cost competitiveness. Network Management, Systems Management, Application Management, Security/Risk Management, Service Desk and Asset Management are the key technology areas in Infrastructure Outsourcing functional landscape.
Mphasis has the "Best of Both Worlds" - EDS' ITO pedigree and India skills, quality, cost leverage. Several offshoring challenges like culture, security and geopolitical risks have been surmounted by advanced network technologies, remote management tools and emergence of infrastructure standard like Information Technology Infrastructure Library (ITIL) process suite.
We deliver services in the most consistent, predictable and cost-effective manner, leveraging our Global Delivery Model 365*24*7.
Our ITO Offerings include:
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| Desktop/Workplace Services |
| Desktop Application Management |
| Messaging & Collaboration Management and Support |
| LAN/WAN administration |
| Mobile Gateway Administration |
| Integration Engineering |
| Application packaging/build, Testing, and Level 3 Support |
| Identify and Access Management |
| UNIX Design |
| Data Center Services |
| Application Support |
| Middleware Support |
| Operating System Support |
| Storage Support |
| Service Enablement and Deployment |
| Program and Project Management |
| Network Services |
| Network Engineering |
| Network (LAN/WAN/Router/Firewall) Monitoring and Management |
| NOC |
| Security Services |
| Identity and Access Management |
| Threat and Vulnerability Management |
| Service Desk (Mix of both voice and Non-voice) |
| Infrastructure Support |
| Client System Support |
| Business Application Support |
Security and access related support
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We have over 2500+ experienced professionals serving 30+ global EDS clients in ITO. Our delivery centers in Bangalore, Chennai, Pune and Mumbai provide service desk support, Level 3 support for clients on Microsoft products, and process several hundred critical changes every month. We embrace the best practices and recommendations from ITIL and aim to deliver services in the ITIL framework.
The EDS Agility Alliance created to develop an agile enterprise platform combine market-leading technology and business services providers to build and deliver integrated enterprise wide solutions seamlessly. Cisco, Dell, EMC, Microsoft, Oracle, SAP, Sun, Towers Perrin, and Xerox are the alliance partners of this group. Each member of this alliance brings exceptional domain, technology and thought leadership providing clients with the best integrated technology and business services. We leverage the technological prowess of our Agility Alliance members to significantly transform the technology and business environment of our clients.
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