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Client |
A leading European Bank
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| Objective
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To infuse focus and orientation towards software process improvement, the Bank embarked upon the implementation of a Software Process Improvement Initiative across the ICT development domains in their Netherlands business unit. The improvement program is based on the SEI SW-CMMi model that has the unique ability to strengthen the development of reliable and usable software.
Twenty domains and 1200 development team members were covered. The Bank's objective with this program is to achieve productivity improvement in two years while attaining a higher level of professionalism. The Bank wanted to work with a consulting organization at a higher software maturity level.
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| Scope of Work
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The scope of work included the improvement of the quality of software development processes across the development domains. This was achieved by assessing the current quality procedures and comparing them to best practices. Based on this comparison, MphasiS helped define & deploy CMMi level 2+ (inclusive of Software Product Engineering & Peer reviews of Level 3) quality procedures and a process framework tailored for the Bank's domains.
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MphasiS Solution
The bank proposed to implement DSDM, a system development methodology, which will be integrated with the CMMi compliant quality system.
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| Key Features included:
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| Design and development of CMMi compliant procedures
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| Bottom-Up approach with total involvement of domain participants (Mid 2002, a hybrid Bottom-Up Top-Down approach will be followed)
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| Improvement process with people at the core
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| Process implementation with business goal as predominant factor
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| Organizational change for supporting a quality structure
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| Software development productivity improvement
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| Measurement systems
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Upward compatibility to CMMi compliance
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| Key Features included:
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| Active participation by domain staff to build process ownership and commitment |
| Re-use of available best practices
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| Involvement of central groups and other connected agencies in the organization
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| Alignment with other improvement initiatives
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| Alignment with business needs
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Accountability within line organization
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| Accrued Benefits
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| Productivity increase & lowered Costs |
| Shorter time to market |
| Increased quality |
| Increased professionalism & maturity of IT processes |
| Structural improvement of solution delivery and support process |
| Agreed upon productivity improvement in two years |
Customer and employee satisfaction
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