MphasiS

Consumer & Retail

Rapid globalization is making retailing a highly competitive and dynamic industry. Multiple retailing channels have developed over the last few years and mobile communication has emerged as a vital touch point for consumers. Supply chain automation is improving visibility into the inventory of goods. With new dimensions of retailing emerging, traditional business models have been replaced by technology-led business models.

Our Services

MphasiS' expertise in Retail domain lie in key areas such as merchandise, planning and allocation, inventory management, store operations, sales and marketing, and non-store customer channels. We offer services to software product vendors and enterprises using this expertise. Our services comprise a mix of product development and maintenance, application development, implementation, production support and porting.

Presence in Retail

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The following diagram depicts the Retail ecosystem and provides the engagement details offered in key areas such as inventory management, logistics, CRM, credit and risk management, store systems and loss prevention.

Retail Experience

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Presence in Radio Frequency Identification (RFID)

Inadequate tracking processes in the supply chain have long had an adverse effect on company cash and assets. Delays and misses in the supply chain lead to heavy markdowns, resulting in lower or no profit margins. With the fast emerging RFID technology, 'perfect visibility' is expected to emerge across most industries, around the world, down to the item level. RFID technology helps address key concerns such as inventory inaccuracies, stocks outs, shrinkage, counterfeit products, underutilization of assets, inefficient product recalls and ineffective customer service.

At MphasiS, we apply special focus on bundling our solutions and utilizing the inherent and extensive capabilities of RFID technology including testing solutions on new and emerging technologies. The RFID lab creates technology demos, frameworks for specific industry segments following best practices and standards, to enable clients choose a malleable architecture with the right components.

RFID Services

RFID enabling business processes

Architecture definition

Building and deployment during the pilot

Implementation and roll out across the enterprise

In the BPO space, we also offer comprehensive back office support like customer sales & service, content management, and transaction processing for high retail footprint industries such as Automobile, Utilities, Telecom, ISPs etc.