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Siebel Competency Centre
MphasiS' Siebel Competency Center leverages its rich Siebel expertise to provide a wide range of dependable and secure high-performance applications and solutions for process re-engineering. We have full product knowledge of Siebel from version 5.5 through to the latest version.
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Service Offerings
Implementation Services
MphasiS provides a full range of life cycle development services for your existing Siebel platforms or the implementation of 'green field' platforms. Our services include:
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| Remapping business process to Siebel using Best Practice |
| Technical and configuration assistance |
| Business process driven integration |
| End user training and skill transfer |
| Project and change management |
Siebel Upgrade Services
Customers can ensure a successful upgrade to the latest version of Siebel using consultants who will assess migration efforts, define tasks necessary for an upgrade and identify required resources and production readiness.
We provide 3 main approaches to a Siebel upgrade:
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| 'As-is' - Migration of all configuration from current release. Suitable for low to medium application in a steady state. |
| 'ReBuild' - Reapply current requirements on a base release. Suitable for medium or high complexity applications in a dynamic state. |
| 'Transform' - Selective migration of current configuration combined with adoption of replacement new release functionality. Suitable for medium or high complexity applications in state neutral. |
Siebel Performance |
| Evaluation utility quickly identifies performance bottlenecks and opportunities for improving the performance of your Siebel application. |
| Delivers results in half a day which would normally take you many weeks of manual effort. |
| A written evaluation of your Siebel System. |
| Presentation of the results by a Siebel Performance Specialist. |
24x7 Help Desk Support
MphasiS' 24x7 support service delivers back-up support, when you need it most. Whether you have a large internal support team requiring ad-hoc specialist assistance to resolve difficult issues, or you wish to outsource the support of your Siebel system, MphasiS' support team is totally focused on ensuring the availability of your Siebel platform.
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Remote/Offshore Development Services
Our team is capable of rapidly allocating resources for urgent or short-term requirements. With MphasiS' remote development facilities, we provide a comprehensive range of convenient and cost-effective, quality approved software development in the following areas:
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| Siebel Enterprise Applications |
| Siebel Industry Applications |
| Siebel On Demand |
| Siebel Analytics |
| Universal Customer Master |
| Siebel generated Java reference applications |
| Siebel implementation of SOA |
Technical Services
Systems problems can be disruptive and costly. MphasiS' services reduce the impact of such disruption. Our services include:
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| Remote or on-site system monitoring and maintenance |
| Upgrades |
| Stand-by consultancy providing 24x7 emergency cover |
| Scheduled technical activities |
| Administration health checks |
| Capacity planning, re-organization planning and support |
| Archive planning and support |
| Security audits |
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