Platform Based BPO

With the traditional approach of labor arbitrage proposition giving way to a healthy approach of replacing a customer's legacy systems with a common service and technology platform, there is a paradigm shift in the platform based BPO solution from a transaction and subscription based model to a process and usage based model. The key component of the platform based BPO offering is the creation of platforms, especially for back office and transaction processing services. This new approach results in a scalable, flexible and cost efficient operation leading to better resource utilization and superior technology integration.

Our Solutions

With our vast and varied experience in the industry, we have designed solutions to cater to the organization needs. Our solutions act as a strategic partner to the organizations clients; share risks in their value chain and deliver services with a high level of autonomy and innovation. We associate with market leaders as well as smaller organizations by providing the best of breed solutions which enable us to evaluate and automate the high potential quick win processes.

With our platform based BPO solutions, we provide:

  • Complete middle and back office support for all related lines of business channels
  • Additional BPO offerings, through partnerships, to cover call center, back office, middle office and other peripheral services
  • An integrated technology offering by incorporating additional modules such as analytics, compliance and risk management

The Mphasis Advantage

We have a dedicated integrated services group that helps derive the below benefits:

  • A skilled team of highly qualified and experienced business consultants, architects, operations managers and delivery mangers
  • Presence across geographies because of which we can reach out to our clients quickly and engage with them successfully
  • Expertise in the field in which we help organizations to fulfill ever increasing clients' demands and sustain themselves in a highly competitive market by increasing productivity