Seamless consumer experience with innovative packaged solutions

The retail landscape is constantly evolving with the next generation of consumers demanding instant gratification and seamless experience across all channels. Some of these challenges are:

  • Shorter product lifecycles and order-to-fulfillment cycles
  • Changing consumer behavior with social media and social networks playing a major role in decision making
  • Varied channels for research, information on peer experiences and defined purchase decisions

New opportunities such as inventory consolidation and rationalization exist as there is a need to meet dynamic consumer demand in the shortest possible time with consistent user experience across channels.

Mphasis Retail and Consumer Goods Offerings

Our services comprise a mix of Business Consulting, Technology Consulting, Architecture and Design, Implementation, Management, Maintenance of Product/Enterprise Applications and Legacy Applications Services.

Enterprise Services
  • Business Consulting Services- Business Process Consulting, Ecommerce Strategy Consulting, Business Process Blueprinting, Package Evaluation, Business Analysis
  • Architecture Consulting and Design Services
  • Enterprise Application Management Services
  • Application Development Services
  • Package Implementation, Upgrade, and Support Services

The Mphasis Advantage

We at Mphasis understand that Retail is a dynamic industry. We keep pace with these changes through our industry focused offerings and solutions that enable faster time-to-market with lower cost of ownership. Here are some details about our strengths in this domain:

  • We collaborate with leaders in the Retail industry to offer services in areas such as grocery and department stores, speciality, supermarkets, hypermarkets, etc.
  • Our extensive experience in areas of store operations, supply chain, multi-channel commerce, merchandize management, analytics, forecasting sales & distribution, and corporate functions enables us to offer highly customized and effective solutions, bringing in best practices from the industry.
  • Our solutions aim at reducing the cost of ownership establishing a true partnership with our customers, through sharing business and technology risks.
  • Our Retail Center of Excellence (CoE) tracks industry trends; conducts trainings and certification courses; develops reusable frameworks, business process blueprints, package evaluation, partner with point solutions, and improves business processes.