Technology Expertise

With good domain understanding and delivery capability, we have technology expertise in the following areas of business

Customer Relationship Management (CRM)

With an in-depth knowledge of CRM technology best practices and processes; we offer services ranging from workshops, product reviews and selection to proof-of-concept, implementation, integration and support. In addition, our tactical consulting and technology services enable us to offer value through quick wins aligned to your strategy and early RoI to support your long-term vision. Our CRM practice has expertise in multiple CRM solutions for retail such as Salesforce.com, Microsoft CRM, Oracle, etc.

Our CRM strategy helps you to:

  • Maximize revenue opportunities
  • Reduce operational costs
  • Optimize existing IT assets
  • Ensure a consistent message across traditional sales, service, and marketing channels as well as new channels such as social media

Web Portal

We cover the entire life cycle of enterprise-wide web initiatives from strategy, planning and design to implementation, administration and support. We have successfully executed more than 200 web related projects for Fortune 500 companies in the areas of personalization, content/document management, search, web analytics, eCommerce and Web 2.0. Our strong skills in architecture help you build flexible, vendor agnostic, and highly secure portal platforms.

Our portal technology expertise helps you in

  • Choosing and deploying the right platform
  • Integration with existing ecosystem
  • Enhance efficiency through content personalization and service delivery to specific user groups
  • Reusability of content and services

Enterprise Content Management (ECM) and Usability

Our ECM services cover various facets of content management such as web content management, data management, digital asset management and records management. Our rich experience of more than a decade in implementing multiple ECM solutions using leading products such as Documentum, Interwoven, SharePoint, Vignette, FatWire, Stellent, Alfresco, Open Text, Day Communique, FileNet, Tridion and Oracle UCM help us to innovate and perform consistently.

Our ECM technology expertise helps in

  • Enterprise ECM planning
  • Solution deployment which include analysis, product implementation & support.
  • Maintenance services that include ECM health checks.

Mobility

With mobile technology taking the centre stage, our technology expertise provides range of services of applications development, testing and integration. We have created Center of excellence (CoE) for complete management and execution of mobility projects. With our technology expertise, you benefit in terms of:

  • An embedded environment, which includes people, tools, processes and a lab to handle your complex requirements and to support your ecosystem innovatively
  • Skillful team with sound knowledge of various handset features, protocols, display capabilities, etc.
  • User Experience management that enables you to build solutions on different mobile devices such as Symbian Series 60, Series 40, UIQ, Blackberry, iPhone and Windows mobile including the upcoming Windows 8 platform.