Overview

The global process offshoring transformation continues to create massive change in the world of business. With the proliferation of multiple service channels, increased customer expectations, and challenging revenue objectives, companies are managing costs with surgical precision.

MphasiS, a leader in providing end-to-end Business Process Outsourcing services, provide high quality, value-added voice and transaction-based services to Fortune 500 companies worldwide. Being the early entrant in the BPO space, we are experts in providing strategy, solutions, and services to solve complex business issues and achieve results. By coupling our Business Process Outsourcing services and in-depth industry specific knowledge, we provide business focused solutions tailored to your strategic goals.

Our service offerings across various industries and domain specific talent to suit the industry environment enhance your value proposition as well as your profitability. MphasiS seeks to utilize the depth and breadth of our products and services, as well as our expertise in working with complementary technology providers, to provide integrated solutions that address new and emerging market demands.

We specialize in selected business processes, leading the way in the following service areas:

• Customer Sales & Support: Help our clients build stronger relationships with their customers, leveraging multiple channels (phone, mobile, web, branches) in a seamless manner
• Technical Support Services: Provide customized solutions for off-the-shelf office applications, enterprise applications and integrated systems, backed by a wealth of service management and knowledge management experience
• Finance & Accounting: Manage accounting processes and ensure compliance with legal, regulatory, and company rules and policies
• Supply Chain Management: Provide a wide range of supply chain capabilities inclusive of new product strategy, design development, material management, procurement support, manufacturing and execution, logistics distribution and customer service post sales
• Content Management: Structure, clean, integrate, aggregate and improve access to enterprise data and information
• Human Resources Outsourcing: Enable employees and managers to access, update and use HR information more efficiently and effectively

We have developed a robust engine backed by leaders, processes and capabilities where the key building blocks are vertical expertise, horizontal capabilities, engaged employee operating model, technology, trainer backed knowledge management, and transition delivery. Our process performance is driven by Quality Assurance, Management Information Systems, Business Analysis and Six Sigma Black belt team.

The MphasiS Advantage

MphasiS BPO services are committed to continuous performance enhancements which results in cost and performance benefits. Our value-added outsourcing includes:

• Scalable Business Process Offerings: We have world-class execution capabilities in selected processes and provide highly customized, scalable business process offerings to meet the requirements of the client.
• Domain Knowledge: Our deep understanding of the client and their industry enables successful execution of business process outsourcing arrangements.
• Best Practices: We provide value by implementing best practices distilled out of operational experience in executing client's business processes. Our best practices are those that utilize technology and business procedures for information security and compliance. The HR best practices cover areas such as hiring, training, operational metrics, day-to-day operations, and reward programs.
• Process Integration and Automation: Analyzing the business process and automating them through technology has obvious advantages. Sustainable competitive advantage comes through the smart use of technology to automate not only parts of the process, but to integrate the entire process and supply chain.
• Scientific and Engineering Tools: Significant process improvements are realized through the applications of tools and methodologies such as Six Sigma and Quality Management.
• Transition Management: In order to make the transition of the client's processes to our centers seamless, a robust transition management methodology has been implemented. Project teams comprise specialists in areas of process analysis, quality assurance, training, security, networking, and systems integration. Our Transition model supports rapid knowledge acquisition, well-managed transition, strong performance management, and productivity improvement.