IT Service Management

Moving Ahead Faster and Swifter

Our Offerings

MphasiS IT Service Management (ITSM) offering encompasses the entire lifecycle of ITSM and beyond. We have deep capabilities with cross vendor tools implementation, customization, migration and support.

We recognize the fact that IT needs to keep pace with rapidly changing business environment. The transformational services prepares the IT organization for improved responsiveness, compliance and better service level management - thereby moving ahead on the ITSM journey – Faster, Swifter.

MphasiS ITSM Offerings

The MphasiS Difference:

The benefits of MphasiS ITSM Transformational Service are:

Foundational Transformation

• Reduced Operational expenditure by consolidating tools, people, and processes
• Improved SLM
• Increased responsiveness and compliance
• Higher availability

Mprove

• Reduction in operational expenditure by reducing executive effort and actively monitoring and fixing chronic issues
• Increased responsiveness through a tighter supplier governance module and behavioral change management

Client Success Stories

Foundational Transformation

• A large corporation was able to reduce 36% on a month-on-month basis when MphasiS implemented an ITSM module that resulted in productivity improvement.
• MphasiS implemented SLM for a large corporation that resulted in a 10% improvement in incidents meeting SLAs, leading to reduced penalties.
• A large corporation was able to increase the first call resolution immediately after MphasiS implemented the ITSM suite.
• MphasiS helped a large pharmaceutical client to plug in 23 SOX audit flagged items using the ITSM Implementation and transformation approach.
• MphasiS increased the uptime for the service desk of a large Indian bank providing higher availability.

Mprove

• A large corporation reduced its operational expenditure by 65% in one year by implementing Mprove. The client also saw reduced executive effort, active monitoring, fixing chronic issues
• Reduced mean time to resolve (MTTR) for a large corporation year-over-year by 25%, 20%, and 8%