Banks and Capital Market players are under unrelenting pressure to lower their operational costs in a market plagued by low margins, industry consolidation, and increased global competition. Hard-pressed to squeeze more efficiency out of the business, Banks are evaluating processes which might potentially be outsourced. Financial Services organizations who earlier saw cost benefit and enhanced domain embedded solutions as the primary expectation from their offshore partners have now advanced to seeking value-added benefits through gain sharing models, productivity improvements and bundled outsourcing.
MphasiS BPO is well positioned to address these current and anticipated challenges. Our Banking and Capital Markets practice provides innovative solutions through an intelligent mix of business processes and technology. We provide simple, moderate and highly complex activities within all sub-verticals including Retail banking, Lending, Cards and Investment banking. In addition, voice capabilities such as Customer Service, Help desk Services, Sales and Collections have given us an edge over our competitors in an environment where clients are seeking partners for voice and back-office operations with a good touch and feel for their end customers.
MphasiS was an early mover in the BPO industry and is a pioneer in many of the Banking and Capital Markets areas that have given strength to the concept of Business Process Management. Our value addition to the world of BPO includes sustained and consistent client bases that have grown in size and scope, spanning from various geographies and industry sub-verticals.
Banking & Capital Market Services
- Retail Banking
- Personal Banking: Account set-up and KYC, Account Maintenance, Customer Service, Instructions/Mandates/ Sweeps, Financial Transactions, GL Reconciliation, Dispute Resolution
- Consumer Lending: Account Organization, Document Verification, Credit Scoring, Credit Decisioning, Loan Boarding, Loan a/c servicing, Customer Service, Delinquency Management & Collections
- Credit Cards: Application Processing, Application Scoring, Card Activation, Manual Authorization, Customer Service Inbound, Merchant Services, Dispute Resolution and Charge back, Statement/ Rewards Processing
- Corporate Banking
- Trade Finance: A/C opening, Bills for Collection, Export Bills Negotiation, Import Bills, L/C Processing, Bank Guarantees, Credit Limits
- Cash Management: Funds Transfer, Trade Processing, Reconciliations, 2 Day Processing, Accrual Calculations, Investigations, FCY Payment Processing, Settlement and Reconciliation, Reference Data Management, Reporting
- Commercial Lending: Account Opening and KYC, Loan Boarding, Documentation, Financial Spreading, Credit Analysis, Credit Limits, Post Sanction Monitoring/ Limit Reviews
- Capital Markets
- Custodian Services: Instrument Set-up, Pre-Settlement, Settlement, Corporate Actions, Clearing , Taxation, Income Processing, Reconciliation, Tax Reclaim
- Transfer Agency: Account Opening, Reference Data Management, Transaction Processing (Transfers, Corporate Actions), Compliance/ Internal and Regulatory, Reporting
- Fund Admin (inc HF): Reference Data Management, Reconciliation, Client Reporting, Client help desk, Transaction Processing, Compliance Internal and Regulatory, NAV Calculations, Accrual calculations / checking
- Asset Management: Account Opening/ Client On-Boarding, Trade Processing, Client Accounting, Client Helpdesk, Technical Helpdesk, Fund Accounting, Settlements, Investor Services/ Share Registry, Admin and Back-office, Compliance Related Activities, MIS and Statutory Reporting, Pre-product Launch
- Brokerage: Account Opening, Reference Data Management, Trade Processing, Corporate Actions, Nostro Reconciliations, Client Accounting, Client Help desk, Technical Help desk, Transfer ins/ Transfer outs, Cashiering
The MphasiS Difference
- Assured productivity gains through the life of the contract leveraging our experience in dealing with world-class Financial Services firms
- Ability to provide IT + BPO synergy benefits to our Financial Services clientele given our large footprint in both areas
- Flexible staffing model to cover peaks and troughs
- Rapid and reliable transitioning of processes as trained staff from our multiple accounts are available for deployment
- Risk Mitigation framework to ensure customer data security standards are met consistently and operational risk is mitigated
- Opportunity assessment methodology and ISO certified transition methodology successfully tested on over 300 processes
- A robust governance structure to ensure seamless steady state operations and promote continuous improvement
- Strong domain and trained staff on Banking functions like Retail Banking, Cards, Retail Lending, Corporate Lending and Capital markets and strong market position in Retail Banking, Contact Center and Brokerage
- Business Process Management solutions that provides the next generation offshoring enabling solution for imaging, document management, business process management and dashboards for productivity and transaction monitoring
- Financial Services Competency Center (FSCC) for providing industry consulting solutions, domain focus training and certifications
- Flexible pricing model including transaction based, risk-reward based and gain sharing models
Our solutions are engineered to deliver business impact by increasing operational efficiency, enabling more effective customer management, improving quality standards and lowering operational risk. We have the flexibility, scalability and resilience to address the clients' global needs and changing business imperatives.
