Demanding customers and regulators, supply constraints, energy sustainability and security, rising expenses among mergers and acquisitions are some of the ongoing challenges faced by Energy & Utilities sector. There is also a pressure to increase shareholder value, reduce costs, improve efficiencies and deliver better value to the end customer. Companies are on the look out to offshore core and noncore processes and activities to ensure better and expanded services.
MphasiS BPO is well equipped to provide offshore services to our clients in Energy & Utilities ranging from staffing, data management, performance management and analytics to new product/feature support and data analytics. We have industrial experts in functional areas such as Finance and Accounting, and HRO to drive the roadmap for delivery excellence and value adds.
MphasiS delivers value to the Energy and Utility clients in the following specific areas:
- Procurement
- Human Resources – Recruitment, Performance Management, Staffing
- Learning and Development
- Sourcing
- Order Management
- Knowledge Services
- Analytics
- Customer Relationship Management through different channels like voice, e-mail, chat, etc.
- Plant Asset / Maintenance management
- Test and Quality Assurance
- Compliance Management
The MphasiS Difference
MphasiS believes that innovation and process improvements are key to long-term client relationships. We are uniquely poised as a service provider to offer value added services to our clients.
- Domain Expertise: Over 10 years of experience in the BPO space providing contact center and back-office services to Fortune 500 and 1000 clients across US, EMEA, Asia Pacific and India
- Established processes, infrastructure and technology to manage business processes effectively
- Operational excellence
- Partnership model focused on value and productivity improvements
- Focus on Business Excellence and process improvements: Adopted Six Sigma methodologies to deliver process improvements to client as well as internal processes
- Measurable and sustained results: Our domain focused partnership facilitates smooth scope capture, defines specifications and ensures seamless transition to the provider, delivering risk free and measurable results.
