The BPO market has matured from cost and labor arbitrage to focus on flexible and scalable solutions enabling delivery across Customer Relationship Management, HR, Procurement, Order Management and Knowledge services. With low cost and offshore delivery becoming a norm in the outsourcing scenario, clients are offshoring more and more processes that are core to their business. Some of the key offshoring trends emerging in the manufacturing and hi-tech industries are:
- Clients want to know if the service provider understands the business context and is able to provide customized services, and effectively manage and mitigate all risks involved
- Providers face the challenge of profitability driven by price based competition limiting the ability to hire top talent
- Clients still expect providers to deliver stability in the form of a stable workforce and continuity of services
- Vendors need to partner with clients and create true business value to overcome commercial, infrastructure, labor and infrastructure constraints
MphasiS offerings span across Hi-Tech, Industrial Manufacturing, Aerospace and Automotive. Our customized solutions are engineered to deliver business impact by increasing operational efficiency, enabling more effective customer management, improving quality standards and lowering operational risk. Our delivery capability is a smart mix of both on-site and offshore presence and we have the flexibility, scalability and resilience to address the client’s global needs and changing business imperatives.
Our value addition includes sustained and consistent client bases that have grown in size and scope, spread across various global geographies and industry sub-verticals. Our BPO professionals service clients in the Manufacturing and Hi-tech industries across technical help desk, service desk, application monitoring, and data processing of automobile services, repair and collision data. This is testimonial to our understanding of their need from both voice and back-office BPO standpoint.
The MphasiS Difference
- Domain focused solutions: Our solutions are designed and supported by process consultants and a robust assessment and transition methodology.
- Operational excellence: This is our basis for providing predictable and value enabled services through a combination of domain expertise, executive and operational dashboard, metrics and service level baselining.
- Leadership and Governance: Interactions at all operational and functional levels ensure that senior management from both sides participates in formal reviews through a strong communication and governance model. Depending on the size of the relationship, we have dedicated/shared on-site account managers.
- Commercial models that ensure creation, measurement and sharing of value: Choice of various pricing models include full time employees, transaction, tiered pricing models and gain sharing agreements.
- Measurable and sustained results: Our partnership with you facilitates smooth scope capture, definition of specifications and seamless transition to the provider, delivering risk free and measurable results.
- Collaborative service delivery: We are able to promote a culture of service delivery and motivate in-house and offshore teams to work collaboratively.
