Transportation & Logistics

Transportation and Logistics business are continuously on the lookout for efficient, simple and optimized outsourcing solutions to deal with rapidly rising costs, changing customer needs and economic pressures. Industry leaders are seeking consistency of processes, accuracy and efficiency in the support functions through automation and outsourcing.

MphasiS services for the Transportation &Logistics industry is spread across various sectors like Airlines, Car rental, Hospitality, Shipping and Logistics, and Travel. Our deep domain expertise, qualified and experienced talent pool, and strong focus on operational excellence have enabled us to provide back-office services to leading logistics and airlines in the world.

Our services portfolio include:

• Enquiry Services: Manage customer enquiries related to schedules, availability, fares, visa requirements, baggage allowances, holiday packages, dangerous goods, etc.
• Lost Baggage Handling: Handle queries and provide advice on lost baggage, delivery status and claims
• Reservation Services: Reservation support for air, car, cruise, hotel bookings and confirming meals, seats, special requests with up-selling and cross selling
• Complaint Handling: Manage responses to customer complaints of service delivery failure, e.g. lost baggage, flight delays, staff attitude, etc.
• Loyalty Program Management: Upgrade and downgrade membership status, calculation of points, point redemptions and fulfillment services
• Knowledge Services: MIS, quantitative research, market risk assessment, decision support, analysis, reporting
• Sales Support: Customer profiling and registrations, rate and tariff quotations
• Customer Documentation: Input of bills, import documentation, freighting and invoice generation, claims management support
• Enterprise Solution Offerings:
  • Procurement and Supply Chain Management: Supplier Performance Management, Contracts Management, Spend Analysis, and Master Data Management
  • Human Resources: Recruitment &Staffing Support, Workforce deployment, HR Administration, Benefits Administration, and HR Help desk
  • Accounts Payable, Accounts Receivable, General Ledger, Collections, Cash Application

 

The MphasiS Difference

• Choice of outsourcing locations varying from onshore, nearshore or BestShore®
• End-to-end solutions with ongoing risk management
• Experienced talent pool with deep domain knowledge and consulting experience
• Multi-lingual capability in handling operations
• Accelerated savings, faster deployment of the processes offshore
• Availability of subject matter experts from both HP and MphasiS, providing effective knowledge transfer bringing about future innovation
• Seamless handover with minimal impact on key performance indicators
• Focus on business excellence, customer centricity, and metric based process management