Overview

Today's IT infrastructure is an amalgamation of technologies and devices serving varied purposes. As business requirements have changed, devices and technologies have been developed to support enhancements in this ever-changing infrastructure. Remote Infrastructure Management has become possible through the convergence of enabling capabilities. The key to manage such changes is to leverage outsourcing in an efficient manner. Remote Infrastructure Technology Outsourcing in today's world is the most viable and mature method to monitor, maintain and fix IT infrastructure.

MphasiS Infrastructure services has the distinguished blend of classic HP pedigree clubbed with skilled scaleable workforce and firm focus on service delivery quality. Whether you are looking to reduce costs, improve business-to-IT alignment, drive innovation, or reduce risks, MphasiS offers a comprehensive suite of remote Infrastructure management services. MphasiS has a reliable and mature services strategy based on prevailing market trends. MphasiS helps optimize client's infrastructure through a mature global delivery model, standardized processes, adoption of IT Infrastructure Library (ITIL) framework and global service network, robust private network with built in redundancies. This network enables secure connection with clients 24x7x365.

We have been delivering Infrastructure Technology Outsourcing services to clients across all geographies and industries.

Business Service Management (BSM) Express offering

MphasiS' BSM Express services support, monitor and control the client's IT assets remotely. We offer an integrated bundle of support systems, proactive monitoring methods, and configuration of the business services, which help our customers increase their operational efficiency and decrease costs.

Infrastructure Management services clubbed with technology and consulting services are embedded in our BSM Express portfolio as detailed below :

Technology and Consulting Services

Technology and Consulting Services is an extended offering of this portfolio which aims at providing support to the clients' IT Infrastructure. Technology consultation ranges from integration engineering services, transition support services to IT consulting. Here, we offer :

Our other distinctive services which are offered across the BSM Express portfolio include:

90% of MphasiS Infrastructure services workforce are ITIL trained professionals, and serves 70+ global clients. Our delivery centers in Bangalore, Mangalore, Chennai, Pune and Mumbai provide service desk and Level 3 support to clients on a range of enterprise products, and also process several hundred critical changes every month. We embrace the best practices and recommendations from ITIL and aim to deliver services within the ITIL framework.