MphasiS’ Workplace services support PCs, laptops, mobile and thin computing devices, and provide all associated support services such as managing distributed servers and printers, to provide comprehensive management of your total desktop environment.
The standard features of Workplace services include help desk and field services, asset tracking, and desktop security services. We also offer the following features that compliment these standard features: asset management (that includes end-of-life asset services), procurement and software asset management services; migration services (such as vista assessment and transformation planning), application packaging and testing, automated software deployment (for operating system application upgrades, and patches) and client device security (patch management).
We provide desktop management, desktop support, messaging and collaboration, and mobile services which include:
- Complete lifecycle management of desktop and mobile device environments
- Automated provisioning, deployment and support
- Multi-vendor asset management, break/fix, software and infrastructure management
Our Workplace services can tailor a services profile to each category of user. As a result, you not only receive the appropriate service levels and price points for each user type, but also enhance individual satisfaction. Our user-centric approach enables users to provision workplace services via a web portal on their desktops.
Capability
- Desktop application management
- Messaging – Lotus Notes and MS Exchange Administration
- WAN administration - L1
- OS Builds
- Backup administration
- Application client modification
- Service Desk support
- Mobile Gateway Administration-Microsoft LCS and Blackberry Server
Tools Used
- Secure Remote Client
- Lotus Client, Outlook 2003
Nature of Support
- 24 x 7 support
- 12 x 5 support
- 12 x 6 support
Benefits
- Decreased user downtime
- Increased security and privacy
- Improved tracking and management of hardware and software assets
- Lower total costs
Our unparalleled industry reach and expertise makes us as an industry leader in desktop and help desk services. Through automation and innovative models, we can help you meet the mobility, personalization and IT cost needs of the agile enterprise of the future. We produce the perfect mix of services and service levels to accommodate your enterprise's unique business objectives and needs.
