Flexible BASIS Support Services

Mphasis SAP BASIS teams consist of experienced and certified industry professionals who together form the strength of the SAP Practice. This talented team provides a wide range of services to numerous customers who range from Large Logistics Carriers to the Best Car Manufacturers in the industry.

The size and scale of landscapes handled by our teams enable us to device new ways to carry out BASIS Services for customers, delivering the right mix of performance and value making it a win-win partnership.

A Snapshot of the suite of services being rendered to customers today:

• End-to-end Disaster Recovery setup for SCM
• DB2 to Oracle Heterogeneous Migration for Entire SCM Landscape
• Performed various Heterogeneous OS Migration i.e. Windows to AIX and AIX to Solaris .
• Performed Various System Refresh of ABAP+ Java stack
• Solution Manager Installation and Configuration
• EP 7.0 Installation and Configuration including Federated Portal
• BI 3.5 Upgrade and Unicode Conversion
• XI 3.0 to PI 7.0 Upgrade
• Vertex Upgrade from 4.0 to 4.1
• GRC Installation and Configuration
• Implementation and Optimization of Web Dispatcher
• Performance Tuning Consulting
• Data Archiving Consulting
• Several Oracle Upgrades
• Setting Up E2E setup for RCA
• Unicode Conversion

Flexible BASIS Production Support Services

MphasiS has a proven methodology to provide fixed baseline SAP BASIS Support services. Based on our successful adoption for other clients, MphasiS uses a unique "Instance-based" estimation model to arrive at the right mix of onshore/near-shore/offshore resources to handle a customer SAP Landscape. This gives complete flexibility to our customers to derive the financial benefits, while keeping-up the desired support levels.

Under this model, the adoption of the changing customer SAP landscape instances for near term and long term can be assessed easily for increase or decrease of resources which allows for better scalability and ease of operations.

Production Support Framework

SAP BASIS Support Services are broadly categorized in 3 Areas

1. Proactive Support:

MphasiS team proactively analyzes the production system to identify any abnormalities and address them before they cause any issue. SAP BASIS Toolkit assists in this endeavor.

SAP BASIS Toolkit

The following SAP BASIS functionalities and activities will be incorporated in the comprehensive SAP monitoring and automation capabilities by implementing automated OS scripts or CCMS tool or though Solution Manager Diagnostic tools during transition and early steady state period

• Monitor SAP Instance Up/Down
• Check for Excessive Short Dumps
• Monitor File System Capacity
• File System Mounted / Un-mounted
• Background job status
• Check Backup status
• Check Tablespace Utilization
• Correct Object Reached Max Extents
• Resolve Rollback Segment ext. failure
• Monitor Oracle Buffer Cache
• Alert Check Point Not Complete
• Alert Archive System Full
• Check BrBackup / BrArchive status
• Scan Oracle Alert Log
• Alert Database Bad Blocks
• Alert Oracle Trace Files
• Monitor Database Archive Mode
• Check Backup Mode for Tablespaces
• Check RFC Destinations Up/Down
• View ITS (or other instance) Up/Down
• Check SAPoscol status / restart if down
• Generate Database Statistics
• Run SAPcheck
• Monitor Database Exports
• Monitor Java stack/J2ee engine status

2. Scheduled Support (Scoped in Maintenance Activities):

As scoped in the scoping estimator, MphasiS would carry out all maintenance activities (Kernel Upgrade, Support Pack update etc, in agreement to schedule and downtime provided as required by Customer).

3. Reactive Support:

In case of any issue in SAP System, End user will raise a ticket in the customer defined incident management tool or ticketing system which would be assigned to SAP BASIS queue handled by MphasiS.

Service Levels Supported

Mphasis BASIS Support services can provide a variety of Service Level adherence and is based on the customer's business need, and criticality, as we understand the importance of the CIO's portfolio, and its usage.

Integrated OS/DB Migration Services

As the cost of hardware resources like servers, RAM, Operating Systems has increased the need for consolidation, migration and harmonization has become the norm in the SAP Landscape maintenance services. Mphasis BASIS services team can help customer take either a GIANT LEAP or a baby step based on their short term and long term Technical or Architectural roadmap. If there is no roadmap already created, we can help with the creation of the same, with our consulting team.

Global Delivery Approach for SAP OS/DB Migrations

We believe there are multiple ways and optimized models for operating SAP Migrations. Our Global Delivery Model for SAP migrations can be put to use for any customer's IT Organization, and demand management process. This way, the CIO and their direct reports can focus on strategic initiatives, leaving the execution responsibility to Mphasis experts. The diagram below illustrates on such model:

Mphasis OS/DB Migration Framework and Methodology

The global delivery framework is detailed in the picture below, where the roles and responsibilities of the different delivery teams is pre-defined and will help in the streamlined planning, execution, monitoring and closure of migrations. The migration platforms might change, be it Linux, or AIX, the underlying process set defines and dictates delviery excellence.

The stages of the OS/DB migration are detailed below. The key highlight being that OS/DB migrations require SAP Certified Migration Consultants, in the absence of which the process cannot be completed. Mphasis has the requisite migration expert team that can help achieve success for our customers.

Mphasis SAP Differentiators

• 70+ SAP BASIS Consultants, 300+ Years of experience - One team - all services
• SAP design, build, implementation, upgrade, migration, unicode conversion and support services - including database administration and security
• Strong Experience in SAP: -Staff Averages:
• 5+ years IT industry experience each
• 4+ years SAP-specific experience each
• All consultants are well versed with NetWeaver Stack
• Min 2-3 Implementation experience
• Majority of the SAP team are certified consultants
• 10+ Run SAP Certified Consultants
• Comprehensive ERP Infrastructure Delivery Model
• Dedicated Lab for BASIS team to be well versed in all upcoming/latest technologies, conducting pilots and training.
• Certified Professionals who will get the job done as recommended by SAP

• Dedicated BASIS Labs
• Extensive and in-depth Mphasis Clientele Experience
• Certified Professionals to take the best care of your SAP landscape
• Data Archiving Accelerators
• SAP BASIS Best Practices from the various landscapes handled time and material based Project Work Solutions to supplement Support Services