Mphasis believes and affirms that organizations across all industries in all markets are embarking on a declared "omni-channel, digital led, mobile first but not digital only" customer experience transformation
Mphasis' comprehensive Digital CEM (Customer Experience Management) solutions benefit customers by providing:
A Cloud based CEM solution to enhance digital marketing completion rates, upsell and cross sell percentages, cost of outcome (2x-3x) using personalized digital experiences, seamless CRM & marketing platform integration and enabled by Intelligent Virtual AgentsBenefits
Assist customers in establishing planned payment models by analyzing current baking behaviors and recommending automated payment optionsBenefits
Enable a customer to onboard for an investment account and plan investment allocations and choices using a high powered UX design, social sharing, and customer analyticsBenefits
Improve customer onboarding experience by reusing existing customer data, reducing or eliminating paper documents and improving enterprises cost of operation and manageability through CRM enabled processes and digital technology integrationBenefits
Enhance digital marketing campaign effectiveness through predictive analytics and dashboards.
Develop campaign messages to catch and retain those customers through offers and awareness with seamless integration of marketing and CRM platformsBenefits
Digitally enabled customer self-service provides the customer with a power to control the service experience from report to resolution on his mobile device, using QR code scanning technology and integration with CRM & Customer Care platformsBenefits
Gain insights from the increasing number of non voice interactions through chat, email and social media to improve marketing, sales and care operations, maximize customer experience & business results.
Identify actual topics of conversation from “inside the envelope” rather than agent reported "outside the envelope"Benefits