Case Studies

Near Zero Downtime Billing Upgrade for a large Telco

Mphasis upgraded the Oracle Billing and Revenue Management suite used by the client for mobile data and Internet billing with near zero downtime. The client is a leading telecommunications and information services companies in Australia providing broadband, voice, & wireless services to consumers & businesses.

Reduced TCO for Revenue Assurance by developing a custom made solution

Mphasis designed a system to automate and consolidate the RA processes for a leading telecom provider in North America. The system automated most of the tasks performed by RA analysts helping them immensely with increased volumes due to integration.

Improved Order Processing using eBonding for Order Management

Automated order management process between a North American CSP and its partners and enterprise customers resulted in reduction in resource and maintenance costs. Order fulfilment cycle was reduced by 20% and volume of orders processed increased.

Marketing Analytics for a large North American Telecom Provider

Mphasis built a new marketing system with multiple views using advanced BI technologies that would support the client’s sales and marketing in making decisions and campaign management. The client is a leading wire-line service provider in North America with a legacy marketing analytics system which had its own limitations with limited views for sales and marketing team to make decisions.

Promotion Brokerage for a large North American Telecom Provider

Mphasis implemented the Ad Brokerage Solution as a portal for a large telecom provider in North America as an interface for their business partners to buy their offers in bulk and promote their products and services. The portal helps client in selling mobility services like voice, text and data to their partners to be used in advertising campaigns.